Cherrelyn Tugano

CHERRELYN TUGANO VIRTUAL ASSISTANT PERSONAL PROFILE Results-driven Virtual assistant with years of experience in customer service. Successful track record of conferring with customers by telephone and email to provide information regarding products and services CONTACT 90 Llamado St. Brgy 7 Poblacion, Mendez, Cavite 4121--/- EDUCATION University of the Philippines, (Los Baños) BS Development Communication (2005) Major in Educational Communication SKILLS Exceptional English communication skills Knowledgeable in Microsoft office suite Email and Calendar management Appointment setting/ Scheduling Property management Ability to work under pressure and multi-task Ability to follow instructions and deliver quality results WORK EXPERIENCE SIG Property Management - Asst to the Property Manager Virtual Assistant (part time) AUG 2020 - PRESENT Email management Answer inbound calls from prospective tenants update guest cards and listing for vacant properties schedule a viewing thru Tenant turner update details/listing of vacancies on Appfolio Maintenance coordination Helps in lease creation coordinate with tenants, vendors and property managers transfer calls to correct department Highland Forwarding, Operations Virtual Assistant AUG 2017 - AUG 2020 Email management Answer inbound calls (CSR/ inquiry) Respond to customers rate request, research on most cost effective way in shipping cargo (land/air/sea) Create quotations for shipment based on customers request Rate negotiation with truckers, airlines and shipping lines Constantly update airline pricing list Monitor ongoing shipments, follow up with trucker, airlines and/ or shipping lines if needed