Cherly Lyn Mica Francisco

Cherly Lyn Mica Francisco B62 L62 Casuarina St. Bel Aldea Subdivision Brgy. San Francisco, General Trias, Cavite 4107, Philippines --PROFESSIONAL SUMMARY: Highly determined and quick learner with excellent listening and multitasking skills. Committed to delivering precise outcomes, maintaining professionalism, and upholding discretion. Knowledgeable, sensible, and practical, demonstrating logical and rational thinking. A hardworking professional dedicated to achieving excellence in all tasks. WORK EXPERIENCE: January 2023-Present – Human Resources Assistant Storylines Global Inc. ● Assist in the recruitment process by posting job openings, reviewing resumes, and coordinating interviews. ● Handle new employee orientation, ensuring that new hires are familiar with company policies, procedures, and benefits. ● Maintain and update employee records, including personal information, attendance, and performance evaluations. ● Provide administrative support to the HR department, such as scheduling interviews, managing calendars, and preparing HR-related documents. ● Calculate and process employee salaries, wages, bonuses, and other compensation accurately and on time. ● Address payroll-related inquiries from employees. ● Handle routine employee inquiries and provide information on HR-related matters. ● Conduct exit interviews and assist in the offboarding process when employees leave the company. ● Utilize HR software and systems to manage employee data, generate reports, and streamline HR processes. ● Manage timekeeping systems to accurately record employee attendance, leave, and overtime. February2022-January 2023 –Corporate Recruiter Storylines Global Inc. ● Work closely with hiring managers in various departments to define recruitment needs and plan the hiring process ● Track recruitment KPIs, like time to hire, source of hire and time to fill ● Manage all communication with candidates from the moment they apply until they get to onboarding ● Source candidates on job boards, resume databases, professional networks and through referrals ● Interview candidates at various stages of the hiring process ● Use skill assessment tools and tests to screen candidates ● Oversee internal and external communication, making sure that our company maintains a positive reputation for our employer branding (Glassdoor, LinkedIn and social media) Oct2021-February 2022 –Guest Correspondence Officer Bonjour Residences, LTD ● Administrative Tasks ● Invoicing - checking for invoices if the item was priced correctly ● Email Management ● Respond to guest inquiries, requests, and feedback through various channels, including email, phone, and in-person communication. ● Provide timely and courteous responses to maintain positive guest relations. ● Assist guests with making reservations, changes, or cancellations. ● Implement and monitor guest satisfaction surveys to gather feedback and identify areas for improvement. ● Conduct follow-up communication with guests after their stay to gather feedback and address any post-stay concerns. ● Dynamic Pricing - setting up the pricing and adjusting the pricing daily ● Guests Review - Cold Calls ● Property Listing in different platforms ● Handle crisis situations calmly and professionally, such as during emergencies or when dealing with challenging guest situations. Oct2020-Dec2021 –Regional Account Supervisor Lokal Estates LLC ● Administrative Tasks ● Invoicing - creating monthly invoices for the clients ● Email Management ● Respond to guest inquiries, requests, and feedback through various channels, including email, phone, and in-person communication. ● Provide timely and courteous responses to maintain positive guest relations. ● Assist guests with making reservations, changes, or cancellations. ● Implement and monitor guest satisfaction surveys to gather feedback and identify areas for improvement. ● Conduct follow-up communication with guests after their stay to gather feedback and address any post-stay concerns. ● Dynamic Pricing - setting up the pricing and adjusting the pricing daily ● Property Listing in different platforms ● Client Communication ● Recruitment - hiring and vetting process including conducting interviews via Google Meet or Zoom to decide as to who’s the best person in the position ● Trainer & Onboarding Employees ● Managing the employees and supervising other departments if necessary Nov2019-Dec2021 –Recruiter & Virtual Assistant Great Admin ● Posting Job Ads to Upwork & Facebook ● Worked with recruiting teams and human resources representatives to ● accomplish hiring objectives ● Oversaw full-cycle recruiting ● Sourced and selected applicants for hirings within the company ● Used Boolean searches ● Onboarding & Training to new hires. ● Assigning the employee to clients ● Invoicing ● Sending cold emails to leads ● Email Correspondence Jan2019 Feb2020 – Travel Consultant (Voice, Email & Back Office Representative) IGT Solutions PVT LTD Alabang, Muntinlupa ● Advising the passengers of our process ● Checking the price and adding additional services (baggage, seats, meals, special assistance, infant) ● Manually verifying payment ● Assisting the passenger when they are currently stuck at the airport ● Correcting the passenger’s information (title, name, date of birth, passport number & expiration) ● Checking in the passenger to generate boarding passes ● Contacting the airline to request a refund May2017 – Sept2017 – Customer Service Representative Eperformax BPO Contact Centers – Pasay, Manila Explaining the bill Processing Payment Setting up Payment Arrangement Activating & Troubleshooting Devices Submitting Cases for Disputes Apr2016 – Jan2017 – Front of the House (Receptionist) Tujo Bar-serrie& Grill – Kuala Lumpur, Malaysia ● Welcoming the guest with a warm smile ● Sending the guest to their tables ● Providing the Food & Drinks Menu ● Handling Reservation & Functions ● Taking orders thru the phone (Room Service) ● Taking orders on the floor ● Sending drinks & food ● Handling Customer Complaint ● Sending Emails to Potential Guest (For Functions) ● Replying to inquiries via email ● Creating a menu for a 10-25pax event ● Organizing an event for the guest (25pax & below) Oct2015 – Feb2016 Customer Service Representative iQor Philippines – Cavite Philippines ● Handle Calls ● Resolve Customer Issue ● Assisting with patience and building connection with the customer ● Activates postpaid lines ● Adding a line for the customer's account ● Transferring one number from one account to another ● Transferring a number from one carrier to our carrier ● Educating the customer regarding the promos EDUCATIONAL BACKGROUND: Education Level: College Level (Undergraduate) Course: Bachelor of Science in Secondary Education major in English School/University: University Of Perpetual Help System Dalta Location: Cavite, Philippines Cavite, Philippines Date: Jun 2014 - Mar 2015 Education Level: College Level (Undergraduate) Course: Hotel and Restaurant Management School/University: International School Of Hotel And Restaurant Management Location: Cavite, Philippines Cavite, Philippines Date: Oct 2009 –Oct 2010 PERSONAL INFORMATION: Age: 31 years old Date of Birth: Nov 11, 1992 Gender: Female Civil Status: Single Height: 160.06 cm Weight: 85kg Nationality: Filipino Religion: Catholic Character Reference: To be requested