Cherilyn Torres

I am an experienced Administrative and Customer Support Professional with a strong background in office management, client relations, and virtual assistance. Over the past several years, I have gained valuable experience across different industries, including administration, customer service, sales, and missionary work, allowing me to build a versatile skill set that makes me highly adaptable and efficient in both onsite and remote roles.

My most recent role was as an Administrative Assistant at Guthrie-Jensen Consultants Inc., where I worked for 2 years and 7 months. In this role, I was responsible for managing executive calendars, scheduling meetings and training sessions, handling email correspondence, preparing documents, and maintaining organized filing systems. I also took on billing, invoicing, and quotation preparation, ensuring accuracy and timeliness. This role strengthened my organizational abilities, attention to detail, and multitasking skills, as I often coordinated multiple priorities while ensuring smooth day-to-day operations.

Prior to that, I worked as a Customer Sales Representative at Concentrix and a Customer Service Representative at Inspiro. These roles gave me the opportunity to interact directly with both Canadian and local clients, assisting them with inquiries, troubleshooting issues, processing transactions, and providing sales support. I gained strong communication skills, learned how to stay calm and professional under pressure, and developed a customer-first approach. Handling voice accounts taught me to actively listen, provide accurate solutions, and build rapport with clients to improve satisfaction and retention.

In addition, I served as a Missionary for 18 months with the Church of Jesus Christ of Latter-Day Saints. During this time, I learned the value of teamwork, discipline, adaptability, and cultural sensitivity. It also improved my leadership and interpersonal skills, as I regularly trained and guided peers while engaging with diverse communities.

Throughout my career, I have worked with various tools and platforms such as Google Workspace, Microsoft Office (Word, Excel, Outlook), Monday.com, CRM systems, and communication tools like Zoom, Slack, and Teams. These tools have allowed me to efficiently manage tasks, coordinate with teams, and deliver results in fast-paced environments.

I am often described as teachable, proactive, and detail-oriented, with the ability to quickly adapt to new systems and processes. Whether handling administrative tasks, managing calendars, supporting executives, or assisting clients, I am committed to providing reliable and high-quality support that helps organizations achieve their goals.