Cherielyn Manalad

Cherielyn C. Manalad Address: Cando St. Brgy. Poblacion, San Antonio Nueva Ecija. Contact number: - E-mail address:-Skype id: cherie.manalad EMPLOYMENT HISTORY: CONVERGYS PHILIPPINES Intuit Quickbooks Connected Services and ProAdvisor Support Technical Support Representative Mandaluyong City Manila. July 2015 – October 16, 2016  Handled inbound calls from customers who were encountering different error messages on Quickbooks.  Handles inbound calls regarding Connected Services issues (Intuit Data Protect, Intuit Sync Manager, e-filing 1099).  Handled calls from QuickBooks ProAdvisors who were encountering different issues with their clients Quickbooks and Quickbooks company files, ESLTUTORIALS Online Tutor Baguio City 2011 – June 2013  Worked as an online ESL Tutor for children and adult students. SARANG ENGLISH Online Tutor Baguio City 2010 – 2011  Worked as an online ESL Tutor for children and adult students. SITEL PHILIPPINES CORPORATION AT&T Technical Support Representative Baguio City 2007 – 2010  Handled inbound calls for AT&T DSL Internet Service. DANWAY PROCESSING CORPORATION Secretary and Marketing Designer Tangos Baliuag, Bulacan 2004 – 2007  Responsible for designing the sacks that will be used for product packaging, pamphlets and fliers.  Responsible for monitoring product inventory and creating inventory report.  Prepared weekly payroll.  Responsible in preparing daily sales report including AR and AP report. GOD’S GRACE MONTESSORI SCHOOL Draftswoman and Assistant Teacher Mangga Candaba, Pampanga 2003 – 2004  Assisted teachers in teaching Preschoolers. SKILLS:         Quickbooks Expert Pro, Premier and Online. Excellent English communication skills (Oral and Written) Excellent Typing skills Efficient in Microsoft Word, Excel, Power Point, Data Entry, Adobe Photoshop. Computer Literate Can work under minimal supervision Hard working, Fast learner and Flexible Good in Drawing, Designing, Oil painting and Charcoal painting EDUCATIONAL BACKGROUND: PRIMARY Bahay Pare Elementary School Candaba, Pampanga- SECONDARY Saint Mary’s Academy Baliuag, Bulacan 1997 – 2001 TERTIARY Bulacan State University Bachelor of Industrial Technology Major in Drafting Malolos Bulacan 2001 – 2005 PERSONAL DATA: DATE OF BIRTH: January 5, 1985 PLACE OF BIRTH: Bustos, Bulacan RELIGION: Catholic GENDER: Female HEIGHT: 5’5” WEIGHT: 190 lbs. CIVIL STATUS: Married CHARACTER REFERENCE: Gulliver David Team Lead / Supervisor (SITEL) Baguio City- Hernani Aquino Pepi Leadership Development Manager (SITEL) Baguio City- Earl Lardizabal Quality Analyst (SITEL) Baguio City- Dale Gatchallan Senior Team Lead (ACCENTURE) Manila- Jhon-Rico Sumalacay Team Lead/ Supervisor (Convergys) Madaluyong City Manila- Mark Joshua Macatangay SME (Convergys) Madaluyong City Manila- I hereby certify that the above information I have given are true to the best of my knowledge and belief. CHERIELYN C. MANALAD Applicant