Cherie Tiamson

I have previously worked in a BPO company for 12 years. I started as an agent (technical support rep and customer service rep) helping customers with their queries. Then, I became a subject matter expert (SME) helping new agents with their call handling concerns to resolving escalated calls.

I got promoted as a Workforce/Real Time reports Analyst. Some of my tasks are collecting data and creates a report from these data and sends them to client and stakeholders. I do call volume forecasting and agent scheduling and planning. I use both Excel and Google sheet when doing reports. I can also type fast. I am efficient and have keen eye for detail.