Chérie R. Mack
230 West 147th Street, Apt. 2J, New York, NY 10039 • - •-SUMMARY
Results-oriented relationship manager adept at selling and coaching end-users on various products and business SaaS
solutions. Offering over a decade of experience in strategic planning, as well as coordinating the implementation of
key projects. Also, known for being an exceptional communicator with strong leadership, problem resolution, and
customer needs assessment.
CORE QUALIFICATIONS
● Excellent decision making, problem solving,
and team building skills
● Record of utilizing both usage data and
analytics to avoid deactivations
● Utilize CRM tools to monitor clients’ health
● Ability to cultivate strong and lasting
corporate and consumer relationships
● Able to bring multiple account projects to
completion
● Strategic account development skills
PROFESSIONAL EXPERIENCE
Cogent Communications, New York, NY
2018 – Present
National Account Manager
● Exceedingly, increase revenue by reinforcing contractual agreements and negotiating cost for upgrades.
● Diligently, digest complex data and translate it back to customers in a manageable and concise way.
● Surpass clients’ onboarding expectations by partnering with the engineering team.
● Intensely, coordinate with customer support to ensure timely closure of escalations.
Sprint Business, New York, NY
2016 - 2018
Sales Supervisor
● Effectively improve application retention rates by 40% through successful marketing of product upgrades to
existing clients.
● Remarkably conduct application demos for businesses and lead on boarding process.
● Surpassingly act as first point of contact for customer training, data conversion, stop/configuration, and
problem solving.
● Diligently help drive adoption and maintain top accounts with key stakeholders.
Verizon Wireless, New York, NY
2014 - 2016
Solutions Specialist
● Exquisitely developed and implemented tailored programs for end-users; provide continue value, ongoing
adoption, and reduce churn.
● Productively created several expansion strategies to exceed up-sell and renewal expectations while
influencing future lifetime values.
● Efficiently collaborated with engineering, implementation, finance and marketing departments to maintain a
high level of customer success.
● Skillfully developed a trusted advisor relationship with clients, key stakeholders and executive sponsors.
JP Morgan Chase, New York, NY
2009 - 2014
Relationship Banker (Supervisor)
● Proactively supported portfolio growth by identifying and focusing on cross-sell opportunities.
● Meticulously crafted customer loyalty and appreciation through referral techniques in various markets.
● Thoroughly managed clients’ concerns and complaints in order to build retention and instill core values.
● Acquired, maintained and deepened both business and consumer relationships.
EDUCATION
Baruch College, New York, NY
Expected Graduation September 2019
BA in Corporate Communication
Minor in Information Technology
