CHERIE MAE C. CABATINGAN
Female l April 28, 2018 l Single
Bonifacio Street, North Poblacion, City of Naga, Cebu 6037-l -
Skype Id: Tdcherie10
PROFESSIONAL SUMMARY
Detail-oriented Personal Assistant with experience on computers and
planning travel. Excellent track record of maximizing office efficiency and
facilitating enhanced communication between employees. Dedicated to
provide a highly effective work environment.
QUALIFICATION SUMMARY
Training and Development – Teambuilding Facilitation, Customer Service
Excellence Facilitation, Training Needs Assessment, and Evaluation
Assessment
Marketing and Research – Research Methodologies, Data Analysis, Research
Writing, Statistics, Behavioral Event Interview, and Structured Interview
Customer Support Excellence – Competent skills and experiences to support
the organizational development.
Technology – Statistical Package for the Social Sciences (SPSS), Microsoft
Office, Email System, Social Media, Basic Adobe Photoshop, and Basic Video
Editing
CORE QUALIFICATIONS
✓ Microsoft Excel
✓ Microsoft Word
✓ Microsoft Publisher
✓ Microsoft PowerPoint
✓ Microsoft One Note
✓ Adobe Photoshop
✓ Windows Video Editor
✓
✓
✓
✓
✓
✓
✓ Business
Communication
✓ Administrative task
✓ Clerical work
✓ Data Entry
✓ Data Analysis
✓ Scheduling
✓ Travel Planning
✓ Motivated Self-Starter
ADDITIONAL SKILLS
English – Business Level Speaking, Writing & Reading.
Adaptability – Highly open minded to change.
Collaboration – Full attitude with coordination to management.
Strong Work Ethic – Full force on implementation to rules.
Problem Solving – Strong determination to create innovative ideas.
Facilitation – Competent skill in guiding structured and unstructured company
activities.
EDUCATIONAL BACKGROUND
Post Graduate
Under Graduate
Secondary
Primary
Masters in Industrial & Organizational Psychology
University of San Carlos
(21.0 units, ongoing)
Bachelor of Science in Psychology
University of San Jose-Recoletos
Cum Laude, March 2013
Minglanilla National Science High School
March 2009
Naga Central Elementary School
Class Fifth Honorable Mention, March 2005
PROFESSIONAL HISTORY
Work With Us Philippines, Chat Moderator
June 21, 2019 to present
Highlights
❖ Responsible in responding with the client’s entertainment needs within
the full regulation with the company’s rules and regulation.
❖ Responsible in assisting with the client’s entertainment request while
abiding the correct use of grammar, character regulation and spelling
abilities.
❖ Responsible in full implementation with the agreement to confidentiality
on each task of the company.
2XPLORE Outdoor Classroom Inc, Freelance Facilitator
June 1, 2012 – to present
Highlights
❖ Responsible in assisting the main facilitator with the accordance of the
goal and objective of the client’s training needs assessment.
❖ Responsible in conducting specified activities during the client’s training
such as organizing the structured activities of each trainings, preparing
the right facilitator on each training, selecting the applicable materials for
the training and etc.
❖ Responsible in accommodating queries and concerns during the training
proper in order to let the whole training be successful.
Convergys/Concentrix Philippines Inc., Customer Support Associate II
October 1,2018 – April 30, 2019
Highlights
❖ Responsible in ensuring that services were delivered to our customers
meets contractual Key Performance Indicator (‘KPIs’).
❖ Responsible on clarifying customers’ requirements; probes for
understanding, uses decision-support tools and resources to resolve
customer issues that are non-standard or unstructured and requires some
clarification or conceptual thinking.
❖ Listens attentively to customer needs and concerns; demonstrates
empathy while maximizing opportunity to build rapport with the customer.
❖ Greets customers in a courteous, friendly, and professional manner using
agreed upon procedures.
❖ Maintains broad knowledge of client products and services in order to
prepare complete and accurate work including appropriately notating
accounts as required.
❖ Participates in activities designed to improve customer satisfaction and
business performance.
❖ Tracks, documents and retrieves information in call tracking database.
Honda Motor World Inc., Learning & Development Supervisor
April 5, 2018 – September 12, 2018
Highlights
❖ Responsible for the full implementation of design and deliver people and
organizational development strategies. Champion of change in support of
the organization’s strategic and operational plan.
❖ Accountabilities of this position are the aspect under Planning, Leading,
Organizing, and Controlling in Training & Development, Performance
Management System, and Organizational Development.
❖ Responsible for the facilitating the Customer Service Orientation for the
support group & branch operation employees nationwide.
Department of Trade and Industry, Human Resource Assistant
January 23, 2017 – March 31, 2018
Highlights
❖ Responsible on planning, developing and administering a comprehensive
plan for the division.
❖ Responsible on formulating, recommending, maintaining and directing the
implementation of cost effective, innovative, yet efficient and integrated
plans, programs projects, systems and activities related to Human
Resources Management such as Recruitment and Selection, Placement
and Promotion, Performance Management, Rewards and Recognition,
Employee Wellness & Human Resource Databank.
Mind Over Matter Hub, Freelance Wellness Coach
September 1, 2016 – January 22, 2017
Highlights
❖ Responsible for the monitoring of the healthy active lifestyle of clients
including in the weight management according to their ideal body mass
index.
❖ Responsible for the refreshment of the body dietary change of clients
including the personalized meal plan, solid and water intake and time
range of each variable.
❖ Responsible for the procedures in reaching the desired physique rating of
clients including muscle mass, fat percentage, metabolism rate and water
percentage.
Southcentral Hardware Distributors Inc., HR/Admin Staff
January 27, 2014 – May 31, 2016
Highlights
❖ Responsible on planning, developing and administering a comprehensive
plan for the company together with the Top Management.
❖ Responsible on formulating, recommending, maintaining and directing the
implementation of cost effective, innovative, yet efficient and integrated
plans, programs projects, systems and activities related to Human
Resources Management such as Recruitment, Selection & Placement,
Compensation & Benefits, Training & Development, Employee Relations,
Performance Management System, and Personnel Databank.
Cebu Metro Psychiatry Inc., Clinical Staff
May 21, 2013 – January 25, 2014
Highlights
❖ Monitors the attendance of all clients enrolled in the recovering program
for both female and male in order to set the daily structured activities.
❖ Administer and Implements the set of policies, rules and regulations for
the therapeutic community in order to set proper disciplinary action to
each offense.
❖ Analyze and recommends case management, counselling, patching up
and suggestions in their road in changing the lifestyles of each client.
INTERSHIP AND VOLUNTEER WORKS
Facilitators Circle Inc.
Alumni Facilitator (April 2013 – present)
Training Director (June 2012 – April 2013)
Junior Facilitator (June 2011 – April 2012)
University of San Jose-Recoletos (Psychology Society)
Executive Secretary (June 2012 – April 2013)
Vicente Sotto Memorial Hospital (Behavioral Services)
Clinical and Social Assistance Intern (November 2012 to March 2013)
University of San Jose-Recoletos (Guidance Department) Guidance
Counselor Intern (September 2012 – November 2012)
Vivo Sugbo Inc./Mastercraft Manufacturing Inc.
Human Resource Intern (July 2012 – September 2012)
CHARACTER REFERENCES
Karla Kaye Quijano
Master Trainer
Convergys/Concentrix
Philippines Inc.
(-)
Myraine May Cagasan Owner
Mind Over Matter Wellness
(-)
Brenda Menchavez
Human Resource Manager
Honda Motor World Inc.
(-)
Segundo Abrea Jr.
Founder/Owner
2xplore Outdoor Classroom
Inc.
(-)
Evelyn Fabian
Chief Administrative Officer
Department of Trade and
Industry
(-)
