Cherie Kaila Tuazon

CHERIE KAILA D. TUAZON 4573 Tella Street, Makati City Contact no.: -/- Email Address:- OBJECTIVE: To work in a home based company where I can use and share my knowledge, endeavor to a new culture, to learn, gain experiences and develop my skills to contribute to the success of the company. WORK EXPERIENCES: EXLSERVICE PHILIPPINES INC Position: Senior Executive, Nurse Associate October 12, 2015 – June 15, 2018 All Responsibilities of a Nurse Associate Reviews medical records for approval of medical services and surgeries Responsible for Data Entry Responsible for review of member’s plan of coverage Facilitate completion of provider’s requests on the scheduled date Process approval/denial of medical procedures and other requests Provides requests status to providers *Additional Task: Allocation of cases that needs to be worked on to fellow associates. SYKES ASIA INC. Position: Customer Service Associate, Financial Account October 2010 – March 2012 Responsible for activation of customer’s credit card Processing of customer’s credit card disputes and inquiries Handles customer inquiries about their account and other related information New application and additional product assistance Upselling of credit card products and services CENTRAL BILLING BUREAU Position: Customer Service and Account Resolution Specialist (Home-Based) July 23, 2018 – present Enters information necessary for insurance claims such as patient, insurance ID, diagnosis and treatment codes and modifiers, and provider information. Ensures that claim information is complete and accurate. Submits insurance claims to clearinghouse or individual insurance companies electronically or via paper CMS-1500 form. Answers patient questions on patient-responsible portions, co-pays, deductibles, write-offs, etc. Resolves patient complaints or explains why certain services are not covered. RJA Enterprise Incorporated Position: Secretary (Part time) January 2014-Present Responsible for monitoring of account receivables and payables. Prepares billing statements on a weekly basis. Consolidates daily expenses for each project for profit monitoring. Monitors daily operating fuel consumption of equipment Monitors daily operating hours of equipment Prepares weekly payroll for operators SKILLS: Computer Literate Accurate and detailed Knowledgeable in Microsoft programs Good Communication Skills Dedicated team player Time Management Skills Experienced in Customer Service and Customer Satisfaction Works well under pressure ACHIEVEMENTS: Registered Nurse: Philippines June 2009 Nurse Associate of the Month (Ancillary Department) September 2016, November 2016, December 2016, January 2017, April 2017 Consistently included in the list of Top Ten Nurse Associates (Ancillary Department) from January 2016-December 2017. EDUCATIONAL ATTAINMENT: TERTIARY: EMILIO AGUINALDO COLLEGE - MANILA B.S. NURSING June 2004 – March 2009 (Graduate) MANILA DOCTORS COLLEGE B.S. NURSING June 2003 – March 2004 SECONDARY: PACO CATHOLIC SCHOOL- PRIMARY: PACO CATHOLIC SCHOOL- PERSONAL BACKGROUND: Birth Date: January 4, 1987Height: 5’ 1 “ Birth place: Makati CitySex: Female Civil Status: MarriedSSS:- Citizenship: FilipinoTIN:- CHARACTER REFERENCES Joy Santos Manager/Team Lead EXLSERVICE Inc- Ramon Saclao Team Leader Sykes Asia Inc- Marila Canda Manager/Team Lead EXLSERVICE Inc-