Cherie Ann Oliver

Who Am I: 

A pleasure to meet you and thank you for looking into my professional profile. My name is Ann and I am a Customer Service Pro with a specialization in E-commerce Support and Management. I have over 15 years of experience working in the customer service field, 13 of which was spent working remotely from home. I am a Shopify and Dropshipping Admin/Management specialist focusing mainly on helping you grow your business and positively scale your business' customer service efficiency. 

My scope of experience as as listed (but not limited to):

*Shopify | Dropshipping|AliExpress|Oberlo|Dropified- what I can do: build a Shopify store from scratch, import products for dropshipping by connecting apps into the Shopify store, execute Facebook Ads Marketing, add selling channels into Shopify store, Full management of Shopify store from general admin to customer service scope

*Zendesk|Freshdesk|Gorgias|GSuite(Gmail and GDocs) |Uservoice |Helpscout|Intercom|Zoho- I have accumulated years and years of experience working within these platforms. To highlight I have over 10 years of experience working on the Zendesk platform and GSuite. 

Facebook Business - I have experience working with Facebook Business, this includes creation and management of Facebook Business page, scheduling marketing posts releases, setting Facebook ads to a targeted audience and execution and monitoring of these ads' performance, handling customer service within Facebook page and updating product posts and promotion. 

*Paypal|Stripe - I have years of work experience in payment processing using these platforms specifically - from billing inquiries to invoicing, manual charges, refunds, and disputes.

*Salesforce  

*Construction VA / Construction Accounting

*MSOffice - Word, Excel, PowerPoint, Outlook

*Amazon Seller Central - updating products/listing, fulfillment, case handling/resolution

*Magento - working on backend

*Project Management - Experienced working in project management tools such as Asana and Trello

*Team Communications - equipped with various means of communication: iMessage, Skype, Slack, WhatsApp, Viber, Glip, Zoom, RingCentral

The value I bring:

As a professional, expertise and knowledge without a combination of integrity and good work ethics are just as good as empty. These must go hand in hand - one should never be without the other - and this is what I bring in with me: the knowledge, the expertise, the experience, and indisputable high-standard work ethics. 

What I look for:

I am looking to work where I can grow with the company, something that I can see myself doing for a long time and I can bring in long-term value. I am looking for a working relationship with a client where their business and quality of life and my quality of life will all benefit.