I am a customer-focused professional with three years of experience in hospitality, reception, and client-facing service roles. My background spans First & Business Class service, fine dining, bartending, housekeeping, and hotel reception, giving me strong communication skills, problem-solving abilities, and a natural ability to build positive customer relationships.
I also have extensive remote customer service experience, including virtual communication, online bookings, administrative support, and assisting customers through digital platforms. I am confident using remote collaboration tools such as Zoom, Google Workspace, email communication, online ticketing, and virtual support systems.
With my studies in Computer Application Technology (CAT), I gained strong technical skills, including computer literacy, data handling, digital communication, office software, and efficient remote work practices. This foundation helps me quickly adapt to online systems, and fast-paced virtual environments.