Cherelle Mavin Serafica

I am applying for this role as an experienced customer service professional with a background that aligns with your job description. I have been a scheduler for more than a year, ensuring that patients are properly scheduled with the correct provider at the right clinic location. Additionally, I handle insurance verification and ensure that claims are properly filed. If an HMO referral is required, I make sure the patient is well-advised. I also take the initiative to remind patients of the necessary documents or requirements to bring on the day of their appointment.

I am a dedicated customer service who values accuracy over haste. I do not settle for immediate, surface-level answers; instead, I take the time to review every detail to find the best way to help my patients, while strictly adhering to the clinic’s rules and regulations.