Cherechi Onyejegbu

CHERECHI ONYEJEGBU 100263 Lagos,Nigeria • (234)- •-LinkedIn Profile SUMMARY Results-oriented professional with a background in administrative and customer support, known for achieving high customer satisfaction. Proficient in project management, leading teams, and innovative problem-solving. Dedicated to driving business success through efficient and meaningful contributions. QUALIFICATION Client Relationship | Strategic Planning | Vendor Management | Team Collaboration | Financial Management | Confidentiality | Email Management | Customer Service | On-boarding | Calendar Management | Data-Entry ADMINTECH: Microsoft Office, Canva, CSS, Calendly, Google, Adobe Acrobat, Tableau, Zoom, HTML, Grammarly, Airtable, Notion, Trello, Hubspot, Wave, Lastpass, Slack, AI Technologies. WORK EXPERIENCE Guest Service Associate, MAYPLE CATERING Aug 2021 - Jan 2022 Reduced guest check-in time by 23% by streamlining check-in procedures, ensuring efficient event flow and minimizing wait times. Addressed guest inquire and concern with a solution-oriented approach, exceeding expectations and fostering positive guest relationships. Contributed to the success of events by upholding High standards of professionalism and ensuring smooth execution of logistical details. Meticulously managed guests information and records, ensuring accurate, confidential and timely updates for seemless event coordination and clear communication with clients. Customer Service Specialist, VALVINDO REAL ESTATE Feb 2022 - Apr 2023 Maintained a 85% first call resolution rate through adept problem solving and critical thinking skills. Delivered exceptional customer service via phone, email and chat, ensuring clear communication and timely resolution of inquires across all channels. Contribute to increased sales revenue by 17% through upselling and cross-selling services while ensuring customer satisfaction . De-escalated frustrated customers with a calm and professional demeanor, fostering positive relationships. Administrative Assistant, NEW HEALTHWAY CO.LTD Jul 2023 - Apr 2024 Reduced appointment scheduling and email response time by 20% by implementing a new online scheduling and email management system. Leveraged proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) to create documents, presentations, and reports that effectively communicated information. Acted as a central point of contact by fielding phone calls greeting visitors and directing inquires to the appropriate personnel. Collaborated with sales teams to create effective sales collateral, presentations, and promotional materials. ADDITIONAL INFORMATION Technical Skills: Project Management, Data Analysis, Microsoft Suite, Google Workspace. Key Competences:Time Management, Professionalism, Problem-solving , Detail-Oriented, Communication, Organisational Skills. Languages: English, Igbo, German EDUCATION Advanced Diploma in Software Engineering Aptech Training Institute Specialization in programming principles and techniques Nov 2022 - Present High School Diploma Sacred Heart Catholic College Relevant coursework in Sciences and Economics Sep 2014 - Jul 2020