Cherechi Okoro Charles

CHERECHI OKORO CHARLES Phone Number- Location- Port Harcourt Rivers state-LinkedIn idhttps://www.linkedin.com/in/cherechi-cha rles-34b18a23a SUMMARY Dedicated Customer Success Advisor with a proven track record of delivering exceptional support in. Adept at addressing customer challenges, maximizing conversions, and fostering strong client relationships. Proficient in English. Detail-oriented, analytical, and collaborative team player with excellent communication skills. Demonstrated ability to meet and exceed KPIs, conduct intelligent market research, and contribute to a world-class customer experience. Self-motivated, adaptable, and skilled in translating complex issues into understandable language. Seeking to leverage expertise in a dynamic role to drive customer satisfaction and contribute to overall business growth. WORK EXPERIENCE Nysc-Teaching - Federal Government Nigeria, Port Harcourt Rivers state ● ● ● EDUCATION ● HND IN MASS COMMUNICATION, Federal Polytechnic Institute Owerri Imo state, Nigeria. 2014 TECHNICAL SKILLS Create lesson material Creating a visual and digital presentation to supplement the lesson plan with MS PowerPoint Incorporate exciting and engaging activities to achieve student participation and hands-on learning Customer Success Manager 2016 - 2023 Harlcen Resources, Port Harcourt Rivers Nigeria 1. **Customer Support and Relationship Management:** Provide exceptional support through various channels, fostering strong customer relationships to ensure satisfaction and loyalty. 2. **Conversion Optimization:** ● CRM software- Salesforce ● Communication tools -Zoom, slack, Google Work towards maximizing conversions and customer growth by understanding client needs and proactively addressing challenges. Meet 3. **KPI Achievement:** ● Customer support system- zendesk, ● Email Automation tools - Mailchimp Meet and exceed Key Performance Indicators (KPIs) to contribute to the overall success of the customer conversion strategy. ● Collaboration tools - Google Workspace 4. **Product Knowledge and Representation:** ● Adaptability to new technologies ● Social media management Develop and maintain a deep understanding of the company's products, effectively representing them to customers and showcasing their value. Freshdesk SOFT SKILLS ● Time management ● Problem-Solving ● Communication ● Adaptability VOLUNTEER WORK N-power- Teaching ● ● Partnered with a teacher to plan and implement lessons following the school curriculum, goals, and objectives Applied specialized teaching techniques to ● ● Empathy Detail oriented ● ● reinforce social and communication skills Supported student learning objectives through personalized And small-group assistance Created lesson materials, visual and supplement lesson plans Certifications ● IT Service Desk: Customer Service Fundamental ● Customer service: problem-solving and troubleshooting ● Salesforce sales specialists Ops