Cheptanaru Ludmila

Cheptanaru Ludmila Professional profile I am an extremely ambitious and motivated person, with the capacity to adopt my skill set whenever needed. I always have passion in whatever I do, whether it is performing the most basic of tasks, or working towards a larger objective. I am always looking for ways to improve my abilities and progress my skills into fields and opportunities. Over the duration of my education I had plenty of opportunities to lead groups and have done so effectively. I am confident with deadlines, and my ability to get any tasks done whether it be a collective or by myself. Career summary June 2017 – present Team Manager, 7th Circle SL, Barcelona, Spain 1. Responsible of the switchboard, taking care of the assistants by coaching and providing trainings 2. Handling customers complaints and requires (by the phone and e-mail) 3. Supervising the work of the team 4. When no flux of calls, finding potential clients in the data base 5. Keep informed all the people in charge about the daily achievements and any sort of issues 6. Recruitment of staff when necessary August 2015 – March 2017 Teleoperator 7th Circle SL, Sophia Antipolis, France 1. In charge with the registration of new customers 2. Data management of new and existing customers, verify the accuracy of personal data and bank details 3. Taking care of all inquiries about our services, prices and exclusive offers 4. Attract new customers, offer new advertising offers, indicate the best offers, establish payment procedure and establish payment plans for qualified customers 5. Provide an excellent and professional service 6. Keep connections between all our departments November 2014 – July 2015 Life insurance consultant Grawe Carat S.A., Chisinau, Republic of Moldova 1. Attend meetings, seminars and programs to learn about new products and service, learn new skills, and receive technical assistance in developing new accounts 2. Calculate premiums and establish payment methods 3. Call on policyholders to deliver and explain policy, to analyse insurance program and suggest additions or changes, or change the beneficiaries 4. Confer with clients to obtain and provide information when claims are made on a policy 5. Explain futures, advantages and disadvantages of various policies to promote sale of insurance plans 6. Monitor insurance climes to ensure they are settled equitably for both the client and the insurer December 2012 – November 2014 Foreign trade, transports, tourism Consultant National Biro of Statistics, Chisinau, Republic of Moldova 1. Elaboration and implementation of statistical methodologies in following areas: foreign trade of goods, foreign trade of service, retail trade, wholesale, transport and tourism 2. Organization and launching of statistical surveys in enterprises to collect statistical indicators, based on advanced methodology 3. Analysis and dissemination of statistical information in the areas concerned 4. Representing the NBS in the relations with the institutions and organizations in the country. May 2010 – September 2010, Hostess Gaidos, Galveston, Texas, USA 1. Creating a welcoming environment for visiting guests, providing a memorable dining experience 2. Maintaining all sanitation procedures and following food safety 3. Developing excellent customer relations 4. Ability to work efficiently under stressful conditions Education 2012 – 2014 Statistics and Actuary in Economy and Business. Academy of Economic Studies, Chisinau, Republic of Moldova. 2009 – 2012 Statistics and Economic Forecasting. Academy of Economic Studies, Chisinau, Republic of Moldova. 2004 – 2009 Business and Administration. National Banking College “A. Diordita”, Chisinau, Republic of Moldova. 2010 (150h) Contabil Service SRL. Financial accounting and taxation. References are available on request