Chenny Perez

I have extensive experience in customer support within the U.S.-based healthcare industry, where I provided assistance to patients regarding insurance coverage, medical claims, prior authorizations, prescription coordination, appointment scheduling, and documentation. I am highly familiar with handling sensitive health information and working in accordance with HIPAA compliance standards.

In addition to my healthcare background, I have served as an appointment setter for a medspa clinic, where I managed outreach through cold calling and direct messaging. I scheduled appointments using the Zenoti system, engaging with leads and clients to ensure a smooth booking process. My communication skills and customer-handling abilities have been key to building rapport and improving client engagement.

I am proficient in tools such as Microsoft Office (Word, Excel, Outlook, Teams), Google Workspace (Docs, Sheets, Gmail), JustCall, and Zenoti. I am tech-savvy, detail-oriented, and capable of working independently in remote environments. My strong English communication skills both spoken and written, allow me to work effectively with U.S.-based clients and teams.

With a solid foundation in admin support, appointment setting, and medical customer service, I am confident in my ability to contribute efficiently to any virtual operations or healthcare-related tasks.