Chelsie Figueroa

CHELSIE FIGUEROA C U S T O M E R - S E R V I C E - S P E C I A L I S T Bethlehem , PA linkedin.com/in/chelsie-figueroa493 EXPERIENCE CLEINT SPECIALIST Maintained in-depth knowledge of laser hair removal services and actively Milan Laser Hair Removal assisted customers with inquiries. 2019 - Present Delivered informative presentations to incoming clientele on laser hair removal services, providing them with a comprehensive understanding of the process and recommending the most suitable package for their needs. Demonstrated exceptional performance in achieving clinic monthly sales goals for upsells, conversion, and individual clinic targets; resulting in recognition from the company as an award for excellence. Executed and devised business development strategies to attract and acquire new clients, including content marketing, cold-calling and networking. Assumed the role of point of contact for both internal and external customers, ensuring prompt and efficient communication. Kept a detailed record-keeping with proactive attention to client information updates, while maintaining strict medical privacy. Acted as liaison between clients and upper management, at the same time skillfully mediating and resolving customer complaints and concerns. Whilst continuously seeking to enhance the customer experience. Demonstrated exceptional leadership skills by facilitating the training of new hires and nursing staff on business systems, including Salesforce and our Customer Relationship Management database. LEAD SERVER TRAINER Assumed the responsibility of training new servers on the company's best Movie Tavern practices' and the unique style of the restaurant, while fostering a culture of - continuous learning and development. Developed and delivered comprehensive learning programs to equip new employees with skills that contribute to their professional growth and success. Organized and oversaw food service training to educate employees on various tasks, such as resetting tables, relaying orders to cooks, and upselling food and beverages, enhancing the overall customer experience. Established trusted relationships with trainees to promote open communication and served as the primary point of contact for new and existing employees, ensuring their needs were met and their concerns were addressed. Hosted regular check-ins with employees and conducted quarterly reviews to ensure the smooth integration of new menu items and to evaluate job performance, resulting in optimal employee success within the company. COUNTER MANAGER & BEAUTY ADVISOR Evaluated client needs and recommended treatments and strategy to achieve clients Lancôme Beauty Created business strategies to attract new customers, expand traffic, and enhance - profitability of the brand. requested results, Maintained a detailed and organized customer registry and sampling log, ensuring accurate and up-to-date records were readily available. Set and achieved brand KPI goals as well as individual store sales targets. Created effective business strategies to attract new customers, expand traffic, and enhance profitability, ensuring adequate personnel were hired and trained to provide outstanding customer service. Achieved high recognition for total sales gained for the year, as well as outstanding customer service from leadership team resulting in an award of excellence. Acted as a role model, demonstrating sales and clientele leadership to all team members, and led and empowered the team to drive business, build a positive and harmonious work environment, and champion collaboration. Hired and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.. Lead and empower the team to drive business, by building a positive and harmonious work environment and champion collaboration. EDUCATION BACHELORS OF ART Muhlenberg College 2024 Fall Semester. Graduating with a Degree in English and a Minor in Studio Arts EXPERTISE Strong Communication Skills Proficient in the use of Salesforce Microsoft Office Trained in HIPPA Laws Problem-Solving Advanced in Procreate Trained in the use of EMR Computer Literacy Creative & Professional Certified in Makeup Artistry from Free lance Artist skilled in many Advanced in Canva Lancôme Beauty mediums including painting, crafting, sketch work, etc...