Chelsea Smith

 SKILLS Chelsea Smith Profile Administrative and Accounting Assistant with 9 plus years of experience organizing, presentations, preparing facility reports and maintaining confidentiality. Possess a BSc. in Management Studies Accounting, with a Minor in Gender Studies and proficient in all aspects of Microsoft Suit. Looking to leverage my knowledge and experience into a role as Customer Service Manager or any other role befitting my qualifactions. CONTACT PHONE:- LINKEDIN: www.linkedin.com/in/i.fried EMAIL- WORK EXPERIENCE Remote Chat Client Support Relationship Hero| California, USA |June 2022- Present Interact with prospective and current clients via text chat Interact with customer leads in a compassionate way, demonstrating flexibility, proactivity and care throughout all interactions Communicate the value of our service in a way that is relevant to the prospective client situation and context Build positive rapport with prospective clients and follow up to achieve conversion Be the face of the company towards prospective clients Remote Inside Sales Representative (ISA) Phone Animal | Texas, USA | May 2021- April 2022 (position made redundant) Handle approximately 600 cold calls daily for a real estate agency Generate approximately 20 leads per month by following up with clients who are interested in the service Relay client information to real estate agents for further action Utilize CRM Software Boomtown, Zendesk and Mojo to improve business efficiency Achieve ISA of the month, in the first 5 months in the organization Remote Technical Support and Customer Service Representative Solar Mosaic | PO Box 78080, Phoenix Az-] Aug 2020 - April 2021 • Make outbound calls for onboarding of interested customers • Assist customers and installers with Navigating their accounts via the online portal, whether with viewing payments, tracking the process, or assisting with general information with the use of Salesforce. •.Inbound calls, including payment, enquires, understanding loan terms or general product knowledge inquires and agreement of the loans products. • Communicated via slack and confluence for loan product knowledge and learning. • Email customers with edited formulated emails from our system B2B2C Saas System Virtual Administrative Assistant Quantity Quantum | Kingston, JA | Oct 2019-July 2020 Handled administrative duties for a start-up company Sent approximately 10 emails daily to clients Planned and scheduled 5-6 meetings weekly to discuss company goals Maintained and updated customer files using Excel Spreadsheets Purchasing Clerk Restaurant Associates | 18 Hope Road, Kingston Jamaica] Jan 2019= Sept 2019 Maintained all purchasing documentation regarding late orders and unavailable items for future reference. Liaison with quality control personnel regarding defective or unusable goods to determine appropriate course of action. Prepared purchase orders and supply documentation, and obtained required signatures. Manage inventory levels and monitor lead times to ensure on time product availability. Customer Service Representative Ibex (Amazon) | Kingston, JA | Oct 2018-Jan 2019 Handled 200+ outbound calls daily Resolved approximately 200 queries daily by providing information to customers about tracking and shipping Maintained a 100% pass rate on monthly KPI’s, contributing to the team’s goals Contributed to sales by upselling and making recommendations about other products and services offered Assistant Accountant Digiview Security Ltd and Lupo Distributors | 5 Beechwood Kingston, Jamaica ] Oct 2017-Mar 2018 Reviewed, processed and filed all financial documents Inventory Management. Posted bills and payments in Quick Books to ensure all information was posted for the required accounting period. Supervisor & Accounting Assistant Spanish Grain Stores Ltd | 15 Second Street, New Port West, Kingston, Ja] Jan 2007- Feb 2014 Reviewed and filed all processed orders including billing orders, cheque transactions and financial wires. Reviewed customer accounts for financial gaps and distributed information to the credit department for processing. Maintained unique levels of order and efficiency in the warehouse environment. Assisted with clerical administration including call transfers, billing orders, filing and recording financial transactions. EDUCATION Level 2 City and Guild Geriatric Nursing 2022 (Pending) Bachelor of Science Degree in Management Studies and Minor Gender Studies Dec 2017 University of the West Indies, Mona, Jamaica December 2017 Post-Secondary Diploma Campion College January 2008 Five (5) subjects - Caribbean Advanced Proficiency Examination (CAPE) High School Diploma