Chelsea Salcedo

C EURIDICE CHELSEA SALCEDO Lot 2 Blk 4 Hillside Subdivision Mansilingan, Bacolod City Email Address:-Skype ID: schwendel12 Mobile #: - Landline #:- Summary I have been a homebased worker for a few years and I have an ample experience when it comes to customer service both voice and non voice. I have been a Chat Support for an Internet Company in the US for 2 years and it gained me skills which were also helpful in the jobs I have worked for before. Personal Information: Birth date: March 22, 1986 Civil Status: Single Religion: Roman Catholic Education University of Iloilo, Bachelor of Science in Nursing Graduated - January 2008 University of Iloilo- (Bachelor of Science in Nursing) University of the Philippines, Bachelor of Science in Management Graduated - January 2004 University of the Philippines- ( Bachelor of Science in Management) Leon National High School, Graduated - January 2003 Leon National High School- Seminars Attended: TESDA Leadership Training- Shamrock Beach Resort Guimbal, Iloilo (March 2006) SK Leadership Training- Iloilo Grand Hotel (June 2004) ISKOLAR BOS Leadership Training- Punta Villa Resort Villa, Iloilo (June 2003) Employment History Maneuver Solutions June 2018- present (Homebased) This is a call center based in New Zealand, we are doing part time calling for real estate agents to find home owners who would like to sell their properties. I am also in charge of doing their data entry, usually inputting leads from a scanned PDF to excel sheets, checking if the leads are home owners and putting them in to the dialer. Connexion Solutions Virtual Assistant January 2017 - February 2018 I was tasked to do everything my employer asks me. I answer the phone, manage his calendar, set appointment, attends virtual meeting and manages his small team here in the Philippines. Case Tracker and Data Encoder Sam Early Law Office – March 2017 – October 2017 I was tasked to keep track of cases of Social Security and Disability claims for a law firm based in Georgia. I also pre-qualify new clients and make follow ups on their cases. I fill out online forms and sort them on their system. Startek Philippines Customer Service and Sales Agent - January 2015 – February 2017 I was assigned to take in chats and pitch to sell internet, cable and phone service. This was pure sales account so whenever a client disconnects from chat we are also calling them to make a sale. We were also tasked to check for service eligibility and if it is not we try to find them with another provider. DMAIPH Encoder December 2013- December 2014 (Home Based) Part time encoder. I was assigned to categorize the items in auction and input them in an excel file and label them correctly to which lot they belong. Brian Sloan Customer Service Support June 2013- December 2014 (Home Based) This client owns a sex toy company and I was assigned to take in chats for customers who have questions about his products, shipping and taking in orders which also includes upselling. Part time online English tutor to Korean students August 2013 - December 2014 Mindshark Marketing SEO appointment setter home based March 2012 - September 2012 (Home Based) I was tasked to make phone calls to companies and businesses to offer SEO services and set appointment for our technicians to do a demo. Convergys Philippines November 2009 - April 2011 Taking in chats and offer to sell internet, cable and phone. I also did some basic trouble shooting with internet and phone connection issues. I was also tasked to do password resets for their email accounts and merging and converting their email from their previous provider to our own platform. Professional Skills SEARCH ENGINE OPTIMIZATION: SEO: TRAINING: Languages English: Conversational References Kim Codog -- Beginner Beginner Beginner Transcom Philippines Mary May Montano - Hinduja Global Solutions