Chelsea Parks

CHELSEA PARKS Customer service professional dedicated to effective team management and customer satisfaction. Chambersburg, PA 17202- Authorized to work in the US for any employer WORK EXPERIENCE Owner/Operator C&C's Odds and Ends - Chambersburg, PA October 2018 to Present Locally owned business setting the Standards in everything vinyl, maintaining business purchase receipts and invoices, providing exceptional customer service from start to finish when working with my clients and completing orders within a timely fashion while maintaining satisfactory results within the products. Site Coordinator General Fasteners Company - Shippensburg, PA September 2018 to January 2020 Ordering parts needed within JLG, delivering said parts to the correct location within the warehouse, ensuring a smooth running shift. Customer Service Representative Hydro Flask - Chambersburg, PA December 2017 to November 2018 -Providing onsite training -Monitoring multiple databases to maintain company inventory -Answering calls and monitoring consumer's accounts on a daily basis -Lead customer care representative and trainer General Manager Little Caesars Pizza April 2017 to November 2017 -Proficient in cash -Interviewed job candidates and made staffing decisions. -Counted cash drawers and made bank deposits. -POS systems expert -Assigned employees to specific duties to best meet the needs of the store -Quick learner -Trusted key holder -Reordered inventory when it dropped below predetermined levels. -Natural leader -Instructed staff on appropriately handling difficult and complicated sales. -Strong work ethic -Passion for customer satisfaction. -Scheduled and led weekly store meetings for all employees. -Reported to the district manager regarding all store and staff issues. -Results-oriented -Trained and developed new associates on POS system and key sales-tactics. -Service-oriented -Generated repeat business through exceptional customer service. Assistant Manager Buffalo Wild Wings - Chambersburg, PA October 2016 to April 2017 Responsible for opening/closing the store, cash handling, customer service, hiring and making schedules, running proper shifts. FOH Certified Trainer Olive Garden, Chambersburg February 2015 to October 2016 -Answered telephone calls and responded to inquiries. -Assigned patrons to tables suitable for their needs and according to rotation. -Assisted in maintaining preparation and service areas in a sanitary condition -Cleaned and organized eating, service, and kitchen areas -Cleaned and sterilized equipment and facilities -Responsible for training all of the FOH crew, including hosts, servers and to go specialists -Encouraged all active promotions to be enforced within the community by handing out flyers and running fundraisers -Handled all morning prep work for the day as needed Front Desk Associate Holiday Inn Express & Suites - Chambersburg, PA March 2015 to April 2016 Maintaining and booking upcoming reservations, ensuring the utmost customer service and welcoming guests, processing payments rather cash or card & guaranteeing a pleasant stay while our guests stay with us. Fraud Prevention Specialist Citicorp September 2010 to January 2015 -Answered an average of 35 calls per day by addressing customer inquiries, solving problems and providing information in regards to their accounts -Provided an elevated customer experience to generate a loyal clientèle. -Scored in top 10% of employees in successful resolution of issues -Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. -Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. -Recipient of multiple positive reviews acknowledging dedication to excellent customer service. -Directed calls to appropriate individuals and departments. EDUCATION HS Diploma in College Prep CASHS - Chambersburg, PA 2010 SKILLS • Customer Service • Call Center • CSR • Customer Care • Customer Support • Front Desk CERTIFICATIONS AND LICENSES ServSafe Food Protection Manager October 2021 ASSESSMENTS Customer Focus & Orientation — Highly Proficient February 2020 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ 6aa4a881ce29502a3285c00cfc210d0deed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.