Chelsea Muiti Laria

Chelsea Laria Toronto, ON M3J 3S8- Hardworking and reliable with strong ability in written and oral communication. Highly organized, proactive and punctual with team-oriented mentality. Adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings. Personal Details Highest Level of Education: Bachelor's Degree Work Experience Cashier Assistant Stop Over Butchery - Nairobi March 2020 to November 2020 • Helped the supervisor control customer flow and backed-up lines by running registers during busy periods. • Backed up cashiers in serving a high volume of customers by expertly bagging products. • Increased customer satisfaction with assistance for any request or question. Swept and mopped front end during shifts to maintain a professional appearance. • Welcomed customers • Assisted customers in finding or ordering merchandise • Promptly addressed customer complaints Copywriter Dentsu Aegis Network - Nairobi, KE May 2020 to September 2020 • Brainstormed creative methods to relate specific content to advertising target demographics. • Partnered with designers to develop visual content aligning with brand image and message. • Managed all aspects of copy review and editing, including guidance and oversight of production. • Provided excellent service and attention to customers when face-to-face or through phone conversations. Account Manager Kijani Collective - Nairobi July 2018 to March 2020 • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives. • Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences. • Oversaw multiple accounts and worked diligently to meet and exceed performance goals. • Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules Communications Assistant Creatives' Garage - Nairobi June 2017 to May 2018 • • • • • • • • • • Wrote and posted weekly articles on the company's blog. Created weekly newsletters and sent to clients via MailChimp Helped to implement internal and external communications strategies and projects. Provided administrative support to internal teams. Prepared presentations and reports. Assisted in organising marketing and networking events. Drafted and posted social media content according to the company's social media strategy. Assisted the communications manager with the management of the company's external image. Maintained calendars and appointments. Updated media contact lists. Education Bachelor's Degree in International Development Studies York University - Toronto, ON Present Bachelor of Arts in Journalism And Mass Communication Daystar University - Nairobi September 2014 to June 2018 Skills • Skills • Blogging • Copywriting • Proofreading • WordPress • Writing Skills • Search Engine Optimization (SEO) • Journalism • Content Creation • Host/Hostess • Cashiering • Customer Service • Cashiering • Food Service • Cash Handling Languages • English - Expert • Swahili - Fluent Certifications and Licenses Google Digital Skills For Africa October 2018 to Present Received a certificate of achievement for successful completion of The Fundamentals of Marketing certification exam on 29/10/2018.