Chelsea Moncrieffe

To thrive in the customer service industry you need to be a great communicator, both in listening and speaking.Customers often reach out when they’re frustrated, so it’s important to stay calm and show empathy. I find that being positive and friendly, even through the phone, can really make a difference. Problem-solving skills are crucial because you often need to think on your feet and find solutions quickly. Multi-tasking is another skill I’ve had to develop, as you’re often juggling conversations with systems and notes. I also rely on my ability to stay organized and maintain a good attention to detail, especially when handling complex requests. Being a good team player and having a strong work ethic have also helped me succeed in this environment. It’s about balancing professionalism with a human touch.