Chelsea Michelle Pamintuan

 CHELSEAMICHELLE T. RABEJE Blk 11 Lot 27 Princeton Drive Woodrow Hills North, Antipolo City Mobile No.:- E-mail:- JOB OBJECTIVE: To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve my personal and corporate goals. WORK EXPERIENCE MONA BEAUTY CENTER Location: Dubai Festival City- Dubai Duration of Service: April 2016 – August 2016 Position: RECEPTIONIST Greet customers arriving at the center and provide them with the information regarding services Answer any service related questions Determine customers’ need for salon services by figuring out their problem areas such as skin and hair issues Answer telephone calls and provide information to callers Schedule appointments and make follow up calls to customers to remind them of their appointments Handle appointment cancellation and shifting duties Collect cash in exchange of services rendered and tender change to customers Create and maintain contact with suppliers to ensure that supplies are procured in a time efficient manner Count cash at the end of the shift and ensure that cash flow information has been logged into the salon’s register RAMADA DEIRA HOTEL Location: Salahuddin St. Deira Dubai Duration of Service: June 20 2015 – Feb 2016 Position: RECEPTIONIST Receive all the guest with smile and proper etiquette. To check in & check out the guests. Take advance payment guarantee on check-in for all guests according to the hotel credit policy. Assist in-house guests whenever they need and meet their expectations. Updating all information given by the guests on the registration card on check-in into the making sure that all required information has been provided. Scan and photo-copy the passport and ID card of every guest on arrival and safe the data attend the daily hand-over. Deals with credit card and debit card payments. Maintaining cash float, take full responsibility for it ensuring that it is balanced at all times. Minimize rebates and ensure that they all have sufficient justification back up and signatures. Taking reservations and feed in the system. Answering internal and external calls with proper standard greeting and curtesy. Making wake up calls to the guest. Maintaining the log book on daily basis. EDUCATIONAL BACKGROUND June 2009 - 2013Bachelor of Science in Travel Management Our Lady of Fatima University Antipolo City 2005 - 2009Holy Spirit Integrated School Antipolo City 1999 - 2005 St. John's Wort Montessori School. Antipolo City TRAININGS ATTENDED November 07- ON-THE-JOB TRAINING December 14 2012 GABAY USHERING SERVICES (EVENT ORGANIZER) Paranaque city. April 24-27, 2012 ON BOARD TRAINING OCEAN LINK APPRENTICESHIP BY EXPERIENCE Superferry 20(RECEPTIONIST) April 10- May 15, 2012 ON-THE-JOB TRAINING TRAVEL AGENCY PRACTICUM CieliBlu Inc. (FRONT DESK/RECEPTIONIST) Robinsons Galleria, Ortigas SKILLS:  Flexible and able to adapt easily to new situations and developing workloads.  Ability to evaluate tasks and suggest improvements.  Professional & approachable telephone manner, can deal with customers at all levels.  Creating formats for documents.  Logical and methodical approach to working.  Ability to work on own and as part of a team  Clear understanding of all relevant legal obligations and data protection rules. PERSONAL INFORMATION Date of Birth:September 11, 1992 Sex:Female Nationality:Filipino Civil Status:Single Height:5’4” CHARACTER REFERENCES Mr. Ronald Allan Tan Ms. Maria Charis Octaviano Architect Interior Designer ARC International CLSE Interior Architects Mobile Number:- Mobile Number:-