Chelsea Deon

Chelsea Imbuhira Deon 17170 Nairobi, Kenya | --| LinkedIn: www.linkedin.com/in/chelseaimbuhira SUMMARY ●​ Dedicated customer engagement associate with propensity in maintaining correspondence, project management, and exceptional administration. ●​ An aspiring Virtual Assistant with high organisation and technical skills, a proficient communicator, and outstanding time-management abilities. Competent at calendar coordination, email and message handling, research, and general administrative support within dynamic virtual settings. Committed to delivering high-quality assistance and growing professionally in the remote support field. EDUCATION ALX ​ Virtual Assistance Course Sept. 23rd to Nov 2024 Kibabii University Sept 2016 to April 2021 WORK EXPERIENCE Administrative Assistant: Sept 2024 - Present Zentalk Marketing Company – Nairobi, Kenya​ ●​ Manage the recruitment process and conduct employee onboarding to ensure new hires are fully integrated into the company. ●​ Maintain an updated database of all company licences to ensure compliance with government regulations. ●​ Creating and implementing a payroll tool for the company. ●​ Conducting staff training on company policies, first aid, fire safety, and emergency procedures. ●​ Collaborated with cross-functional teams to ensure the timely delivery of services. ●​ Prepare weekly email newsletters and send them to the related stakeholders. Sales and Marketing Assistant: Jan 2024 - August 2024 Tupande by One Acre Fund – Karatina, Kenya. Sagana, Kenya​ ●​ Handle any incoming customer queries via phone calls, messages, or emails. ●​ Assisting in order placement, processing, and delivery. ●​ Building rapport with new clients. ●​ Creating and maintaining positive relationships with existing clients. Actively participated in developing training materials for fellow assistants. ●​ Compiled data on customer interactions, complaints, and feedback for continuous development. ●​ Carried out spot checks to ensure adherence to company regulations. ●​ Navigated complex customer issues by analysing situations, identifying root causes, and implementing effective solutions in real time. Customer Service Agent: Jan 2023 - November 2023 Boldbird Communication Agency - Nairobi, Kenya ●​ Offered information about the services provided, explaining policies and procedures to any inquiring client. ●​ Identified and resolved arising complaints regarding the quality of service received. ●​ Ensured that any unresolved complaints were tracked and escalated to the relevant departments. Follow-ups were made until we achieved a satisfactory resolution. ●​ Managed high call volumes efficiently, balancing between assisting customers, documenting interactions, and meeting service level agreements. SKILLS ●​ Data Analyst (SPSS, Project ●​ Strategic Planning ●​ Project Management and R) Coordination ●​ Survey Design and Data ●​ Proactive Communication ●​ Team Collaboration Collection ●​ Database Management ●​ Organizational Development INTERESTS ●​ Reading and articles LANGUAGES ●​ Kiswahili - Native TOOLS ●​ Asana ●​ Trello ●​ ZenDesk writing ●​ Volunteer work ●​ ●​ English - Expert ●​ ●​ ●​ Google Suite ●​ Hubspot ●​ CRM ●​ Notion ●​ Stack ●​ Skype