Chelsea Andrus

CHELSEA D. ANDRUS -- SENIOR ADMINISTRATIVE PROFESSIONAL with extensive experience providing support and customer service to senior staff and management. Ability to establish professional relationships with internal and external clients at all professional levels. Background in managing confidential legal, financial and medical information. Excellent customer service skills with attention to detail, accuracy, quality and deadlines. Key skills and strengths: Administration Multi-Tasking Customer Service Communication Process Management Project Management Organization File Management Case Management Research Legal Writing SOFTWARE / TECHNICAL EXPERTISE Expert in MS Windows XP/2000, MS Office Suite 2000 - 2017; Apple/Mac Systems. Skilled in office-machine maintnence; internal technical support; software and hardware installation. PROFESSIONAL EXPERIENCE LitFrogs/Hadwen Law, Sacramento/Fresno, CA 2014 – 2019 CASE MANAGER Company provided remote legal process outsourcing for California personal injury legal firms. Provided daily contact with medical providers, adjusters, internal and external clients regarding their personal injury cases. • • • • • • Specialized in seeing the case from settlement demand package to signature of settlement documents. Wrote settlement demand letters and compiled packages. Was the liaison between the client and the attorney. Compiled settlement documents and made sure they were delivered to the client in a timely manner. Handled financial lists for the business and ensured they were current. Worked with internal client’s accounting department. Girl Friday For You, Fresno, CA 2007 - current OWNER Company provides administrative support on a contractual basis to various companies internationally. Provides remote administrative assistance for different industries such as legal, music, film, technology, medical and travel. • • Partnered with UK based artist Matt Berry, his management and record label to promote his 2011 and 2013 releases in the United States. Label Manager for Lyon Echo Records: 2009 - 2012. Handled all financial and industry activity. Provide executive and personal assistance to label CEO. CHELSEA ANDRUS - • Developed reporting templates and advertising pamphlets for Therapeutic Touch. Also assisted in an audit for the client. • Provided booking and research for professional and personal travel. • Developed mailing lists and provided customer relations for multiple clients. Children’s Hospital Central California, Madera, CA 2012 – 2013 WORKERS’ COMPENSATION COORDINATOR Pediatric hospital in Central Valley with approximately 2500 employees. Handled coordination of all work injuries for employees, volunteers and contract physicians with the insurance companies. Received and processed all work accommodations and work injury leaves of absence. • • • • • • • • • Provided monthly and quarterly financial reports and injury counts based on internal and external data. Acted as employee and department liaison for all Workers’ Compensation questions. Represented the company at depositions and court hearings. Created and edited documentation regarding current work injury processes in accordance with Labor Code. Worked with management to create automated injury-reporting process to streamline time in the Employee Health clinic as well as minimize additional contact with departments. Investigated injuries at time of occurrence and created injury investigation reports based on findings. Assisted in Employee Relation issues such as conflict resolution, disciplinary actions and termination as it related to work injuries. Was on the planning committee for the 2013 Employee Health Fair as well as the 2012 Flu Clinics. Identified an issue in the payroll system and partnered with Finance and Human Resource management to create a new payroll process relating to work injuries. The Zenith Insurance, Fresno, CA 2006 - 2012 SENIOR CLAIMS ASSISTANT/SENIOR ADMINISTRATIVE ASSISTANT $700M National Workers’ Compensation insurance company. Assisted two senior claims examiners with combined 40 years of claims adjusting experience and 300 client files. Also assisted one claims trainee. Along with one other assistant, handled earnings calculation and adjustment for entire Fresno office. • • • • • Provided internal and external customer service relations. Partnered with legal department to develop a bill auditing system that saved the company $17,000 in the first month. Created training program for the internal units on the billing system. Awarded with “Excellence in Providing Quality Results” by Senior Vice President in 2008. Created a bulk-mailing system that saved the company $1500 in postage in the first month. Represented the company at trials and hearings to testify on company policies. CHELSEA ANDRUS - • With one other assistant, provided direct reports to Senior Vice President on earnings calculation. • Worked with earnings calculation partner to create and train 80 employees on procedural changes per State of California regulations. • Excellent work performance. Consistently “leading the way” in procedural and industry knowledge per annual performance reviews. • Sole assistant of 10 who passed California Self-Insured Examination. • 100% compliance and 98.6% accuracy on workload for the 2010 to 2011 review period. Pegasus Risk Management, Fresno, CA 2004 - 2006 CLAIMS EXAMINER/ADMINISTRATIVE ASSISTANT Self-Insured Administrator for the County of Fresno and Turlock Irrigation District. Responsible for handling up to 178 client files. Reviewed files to determine action items and provided customer service to clients. As an administrative assistant, provided clerical support to two examiners while handling 100 medical files. • • • Sole examiner for Turlock Irrigation District. Promoted to handling client files after three months of being employed. Attended legal proceedings on client files to settle and negotiate monetary value. OfficeTeam, Monterey Bay Area, CA 2004 TEMPORARY ADMINISTRATIVE ASSISTANT/BOOKKEEPER Staffing agency for administrative positions. Contracted with the J.M. Smucker Company through OfficeTeam. Handled inventory, bookkeeping, shipping and receiving. • • • Provided internal support to Shipping and Receiving Manager. Customer service to truck drivers carrying product. Did hands-on product inventory at on-site warehouses. Barlocker Insurance, Salinas/Campbell/Fresno, CA 2002 - 2003 ACCOUNTING ADMINISTRATOR National insurance broker. Directly reported to CFO and CEO. Handled all commissions for individual agents within the corporation. Managed two people. • • Special project to license the company and individual brokers in all 50 states. Created and maintained a company-wide database of licensing information and hard copies of licenses. Handled all licensing inquiries from external clients. Received and processed multi-million dollar payments from external clients. CHELSEA ANDRUS - EDUCATION / CERTIFICATION Workers’ Compensation Claims Professional, Insurance Education Association, Certificate, 2011 Workers’ Compensation Claims Administration, Insurance Education Association, Certificate, 2008 Self-Insured Administrator, State of California, 2007 Pharmacy Technician, State of California, License number- – 2006. 4