Chelly Blus C. Guiritan

CHELLY BLUS CHAVEZ GUIRITAN Camp Alagar, Lapasan Cagayan de oro City, 9000 OBJECTIVE ​ To grow as an individual and attain the needed skills, knowledge, and experience by going through the real world and developing a new set of expertise by absorbing up-to-date information and incorporating it into my everyday life. ​ EDUCATIONAL ATTAINMENT Secondary Liceo de Cagayan University Rodolfo N. Pelaez Blvd, Cagayan de Oro Year of Graduation: 2023 Primary East City Central School Lapasan, Cagayan de Oro City Year of Graduation: 2017​ SKILLS​ ​ • Fluent in speaking English language​ • Patient and Understanding • Can work under pressure • Flexible • Disciplined • Hardworking • Willing to learn​ ​ WORK EXPERIENCE​ ​ Email Support under Temu June 2023 - July 2025​ Concentrix ●​ As a member of the escalation team, I assisted customers from around the globe in resolving issues related to their orders, tracking shipments, refunds, product problems, account concerns, and other matters regarding Temu that live chat support could not resolve. ●​ Expert in handling multiple emails, including responding to new customer concerns, updating customers on their problem's progress, and reaching out to customers when we don’t hear from them and their issue remains unresolved. ●​ Skilled at emailing customers in a courteous and caring manner so that they feel as valued as possible despite the fact that we are just communicating via email. Furthermore, I contact customers in a short manner that will capture their attention rather than distract them while reading our emails by avoiding overly flowery language.