Chekwube Samuel Nwobodoh

Chekwube Samuel Nwobodoh Gender: Male  Phone number: (-  Email address:-  LinkedIn: https://www.linkedin.com/in/chekwube-nwobodoh  Home: Olandu g 51, Vilnius, Lithuania, Vilnius (Lithuania) ABOUT ME Summary • Customer service and administrative professional with expertise in client relations, safety management, and business operations. • Skilled in troubleshooting, resolving customer queries, and collaborating with IT specialists. • Strong leadership in team management, staff training, and operational efficiency. • Proven ability to drive sales growth, improve service delivery, and enhance customer experience. WORK EXPERIENCE Customer Experience Manager Lemar Supermarket (TRNC) [ 05/02/2022 – 22/02/2023 ] Business or sector: Construction • • • • • Managed store operations, ensuring high service standards and efficiency. Implemented sales strategies, increasing revenue. Trained staff, enhancing team productivity and customer satisfaction. Resolved customer complaints, ensuring a seamless experience. Optimized staff scheduling to meet demand. Customer Support/Safety Manager Dovec Construction Company (TRNC) [ 10/09/2021 – 15/01/2022 ] • • • • • Developed and enforced safety policies, ensuring compliance. Conducted site inspections and risk assessments, reducing hazards. Trained employees on safety protocols, minimizing incidents. Investigated workplace accidents, implementing corrective measures. Maintained detailed safety compliance records. Customer Service Assistant Bet9ja Nigeria (Remote) [ 14/04/2019 – 25/02/2020 ] • • • • Assist customers with bet accounts and queries. Process transactions, payments, withdrawals, and refunds. Resolve issues, complaints, and technical problems. Deliver excellent Service, keeping customers happy and engaged. Customer Service Representative Ichase Outsourcing Limited, Nigeria [ 11/04/2016 – 27/02/2019 ] • • • • Delivered top-tier customer support, resolving queries promptly. Strengthened client relationships, enhancing retention. Conducted staff training, improving productivity. Managed multiple projects, ensuring timely execution. • Analyzed performance metrics to drive efficiency. • Increased customer loyalty, driving business growth. EDUCATION AND TRAINING Bachelor's Degree in Political Science Enugu State University of Science and Technology [ 2008 – 2012 ] Virtual Assistance Certificate African Leadership University [ 01/2025 – 03/2025 ] INTERPERSONAL / DIGITAL SKILLS Skills • Customer service & client relations • Business operations & process coordination • IT troubleshooting & technical collaboration • Team leadership, training & conflict resolution • Time management & multitasking • Effective communication & emotional intelligence • Safety compliance & risk assessment • Sales strategy implementation & revenue growth • Microsoft 365, Digital literacy, Google workspace INTEREST Passions Passionate about delivering exceptional customer experiences by providing seamless support and efficient problem resolution. Committed to leveraging technology and communication skills to enhance business operations in customer service and virtual assistance roles. Language English- Native