Cheer Garlan

CHEER L. GARLAN Unit 402/3540 Aurora Building General Lucban Street, Bangkal Makati City 1233 -- EDUCATION Bachelor of Science in Nursing University of the East Ramon Magsaysay Memorial Medical Center- EMPLOYMENT HISTORY [24]7 INC. Philippines 106 Valero St., Salcedo Village Makati City Customer Experience Analyst (July 2015 – Present)    Monitor calls of representatives and ensure they are addressing customer enquiries as per set protocols. Verify compliance of call center activities with the prescribed rules and regulation, and take corrective measures in case of discrepancies Conducts coaching sessions and facilitates call calibrations to non-achievers on ways to improve work performance. Technical Support Representative (January 2012 - July 2015) Customer Service Representative (June 2008 - January 2012) NCO GROUP MANILA ELJ Communications Center Mo. Ignacia St., Quezon City ARM Purchase - Collections Representative (November 2006 – June 2008) COMPETENCIES AND INTERESTS       Strong data analysis, interpretation and problem solving skills Willingness to accept challenges along with the ability to work under pressure Goal-oriented and motivated individual along with the ability to work independently Ability to develop quality assessment strategies and plans and implement them successfully Remarkable attention to detail, communication, and leadership skills Computer Skills: MS Word, MS Excel & MS PowerPoint SEMINARS ATTENDED Coaching Effectiveness [247] Inc. Phils September 2015 Personality Development Seminar John Robert Powers June 2006 CHARACTER REFERENCE Available upon request.