Cheene Dapadap

CHEENE B. DAPADAP 2329 Camella Homes, Del Rosario Naga City, Camarines Sur 4400 |-|- I'm a professional with almost six years of experience in Banking at the biggest private bank here in the Philippines and now ready to grow and explore new opportunities. I am passionate and adaptable when it comes to exploring new things and dependable when given a task. Being a person passionate for learning and with an analytical mind, I have acquired skills that are essential to be an effective Social Media Manager. I am also continuously applying my analytical skills from my previous work to be as efficient as possible. With my skills, I am looking forward to provide an exceptional service. I believe that I can be a great asset to the organization by ensuring needs are met with my excellent skills without compromising it’s standards in every output done. KEY COMPETENCIES Detail-oriented Analytical Proactive Self-motivated Designing Copywriting Multiple tasking skills Project Managing Excellent communication skills Planning and execution Report writing and presenting Email Managing Wordpress Notion Monday Chat.gpt Canva CapCut Microsoft Excel Microsoft Powerpoint TECHNICAL SKILLS Meta Suite Google Suite Asana Trello PROFESSIONAL WORK EXPERIENCE Customer Service Representative | Quantrics Enterprises Aug 2024 - Oct 2024 Managing incoming calls and customer service inquiries Identifying and assessing customer needs Processing orders, forms, applications, and requests Keeping records of customer interactions Resolving customer complaints Directing customers to the right department or supervisor Taking orders or processing payments Handling returns and exchanges Addressing billing concerns Accounting Assistant | BDO Unibank Responsible for balancing and vouching of transactions Does encoding of accounting entries in the General Ledger Generate and maintains daily and monthly financial reports Jun 2018 - Apr 2024 Maintains and tracks inventory of branch supplies Processes local checks and other currency checks Plan and execute strategies for accounting control ensuring the branch follows audit guidelines Implements accounting controls. Social Media Manager | Artisan’s COttage PH Feb 2024 - Apr 2024 Creates designs for media promotion, Manage shop’s Facebook and Tiktok pages Assists online customer’s queries Uses tools for scheduled postings. Research and analytics understanding Apr 2017 - Oct 2017 Micro Loans Intern | Robinsons Bank Support the team to align their strategies and executions to the bank policy Assist loan applicants with the requirements Filter applicants for faster processing Filing necessary documents per bank guidelines. EDUCATION & CERTIFICATIONS Financial Mgt. & Accounting | Ateneo de Naga University June 2013 - March 2018 Demonstrate an understanding of the development of financial statements Investigate and analyse financial statements in practice Apply financial ratios for purposes of understanding and synthesising business position and performance Apply a range of management accounting techniques to generate and evaluate complex ideas and concepts to improve decision making 2017 Certified Financial Market Professional | Bloomberg Accredited by American Bankers Association Demonstrates mastery of Data and Analytics, Leadership, Strategy, Revenue Generation, and more—critical skills for today’s leaders in bank marketing U.S. Bookkeeping/ QuickBooks Certification | VASTC Australian Bookkeeping/ Xero Certification | VASTC Civil Service Passer | CSC Nov. 2023 March 2023 Social Media Management | Hubspot Academy November 2024 INTERESTS Singing Handmade bath essential making Volunteer Work Oct 2023 Graphic Designing Live streaming Reading/ Studying AWARDS Circle of Excellence Award 2023 (BDO Unibank) Tawag ng Tanghalan Recognition 2016 (M.O.R. radio station)