Chayanne Jade Villegas

Chayanne Jade Villegas Customer Service Representative Introduction About me I am a motivated and detail-oriented Customer Service Representative with strong communication and problem-solving skills. I specialize in resolving customer concerns, managing inquiries, and delivering effective solutions to ensure a smooth and satisfying customer experience. As a freelancer, I’m passionate about continuous learning and contributing to the success of the companies I work with by helping improve customer support systems and driving business growth. Personal projects Gained practical experience through self-initiated customer service projects, including mock support workflows, help desk tool simulations, customer journey audits, and roleplay exercises. These projects strengthened my skills in communication, problem-solving, and delivering efficient, customer-focused support as a freelancer. Education HUMANITIES AND SOCIAL SCIENCES 2020 - 2021 Explores human behavior, societal issues, and culture, fostering critical thinking and communication skills. It prepares students for college degrees in areas like liberal arts, education, and social sciences. Fields of study within HUMSS include psychology, education, social work, law, writing, journalism, and more. Typically characterized by their strong communication, critical thinking, and research skills. They tend to be curious, empathetic, and possess a good understanding of social and cultural issues. Work Experience Customer Service Representative/Agent/Mentor Experienced customer service professional specializing in ecommerce support through Shopify and Gorgias. I provide efficient, thoughtful, and timely assistance across email, live chat, and social media platforms. I handle order tracking, returns, and product inquiries with care and attention, making sure each customer feels heard and supported throughout their journey. I believe every customer deserves clear communication, honest solutions, and a respectful, human approach in every interaction. Data Entry Reliable and detail-oriented Data Entry Specialist with experience in managing and inputting large volumes of data accurately across spreadsheets, CRM systems, and e-commerce platforms. I ensure data integrity and confidentiality while supporting business operations through organized, up-to-date records. Key Skills: Microsoft Excel / Google Sheets CRM & e-commerce platforms (e.g., Shopify) Fast and accurate typing Strong attention to detail Data confidentiality and security Vision My vision is to provide customer support that goes beyond solving problems—support that listens, understands, and makes every customer feel valued. I aim to represent the brand with empathy, professionalism, and integrity in every interaction, while continuously growing to better serve both customers and the team. Personal Skills Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur vel orci ut dolor fringilla dignissim a nec mauris. Nam at volutpat dui, et pretium metus. 95% Attention to Detail 91% 97% Time Management Communication Skills Reference Crisjay Pimentel E-commerce Supply Chain Auditor - -San Andres, Quezon. Philippines Let's Work Together - -San Jose Del Monte, Bulacan. Philippines