Chaundra Vanessa Peñamante

CHAUNDRA VANESSA PEÑAMANTE Recruitment Staff | Admin Support | Accounts Receivable | Customer Service Work Experience ROAMS Support Services LLC Nov 2021 - Dec 2023 Admin Support/US Recruitment Staff (REMOTE) Sourcing and reaching out to qualified candidates for current open roles Create and publish job ads in various portals Screen resumes and job applications Conducting phone calls or meetings to create a shortlist of qualified Profile --www.linkedin.com/in/chaundrabp/ Pampanga, PH Diversified professional with expertise in Administration Support and US Recruitment. Skilled in candidate sourcing, job ad creation, and screening resumes. Proficient in coordinating end-to-end hiring processes and providing administrative assistance. Experienced Accounts Receivable Officer and Customer Support Representative. Eager to contribute to a team environment, leveraging diverse skill set to drive organizational success. Education BSBA - Marketing Mgmt. Holy Angel University 2010 - 2014 Expertise Candidate sourcing Job ad creation and publication Resume screening Interview scheduling and coordination Utilization of web-based technology and social media for hiring trends analysis End-to-end recruitment process management Administrative support proficiency Accounts receivable management Financial transactions processing Discrepancy resolution Customer ticket resolution and Zendesk management Cargo shipment tracking and verification Claims processing and follow-up Interactions with customers for service requests and inquiries Protocols adherence for order documentation and tracking Firm order confirmation monitoring and resolution Telephone number subscription management candidates Using web-based technology and social media to analyze hiring trends, post job vacancies, and following up with candidates during the hiring process Coordinating the hiring process end-to-end, sending drug test registration to applicants and training availability schedule Provide general administrative support to the HR team Stay up-to-date on recruitment trends and best practices NSH Outsourcing Inc May 2021 - MAY 2022 Accounts Receivable Officer (REMOTE) Process accounts and incoming payments in compliance with financial policies and procedures Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted Verify discrepancies by and resolve clients’ billing issues Facilitate payment of invoices due by sending bill reminders and contacting clients Support Ninja Inc MARCH 2019 - MAY 2020 Customer Support Representative (Crux Systems) Solving hundred tickets a day and minimizing duplicate tickets thru Zendesk, for shipment cargo Tracking and verifying the accurate status of every container on the shipment Checking information and maximizing resources when looking for ETA, port call, visit ids, vessel name and their terminals. August 2018 – February 2019 Cloudstaff Philippines Executive Service Specialist (CONTACT121) Assisting customer through calls for lodging claims, for damage lost and stolen phones. Answering queries regarding status of claims that has been lodge. Getting information to lodge claim successfully, and follow up with the assessment of the claim. Startek Philippines July 2016 – August 2018 Engagement Specialist (COMCAST) Processing Phone Transfer Request from the customer Ability to interact with customers especially when gathering a necessary information from that is required by the previous carrier to process the request Preparing Local Service Request utilizing carrier applications and carrier interfaces over the phone Following standard procedures and protocols of different carriers when submitting, tracking and documenting LSR orders to Local Exchange Carriers Monitoring submitted LSR orders to ensure Firm Order Confirmation received within regulated timeframes and resolve order rejects within a timely manner and escalate as needed Responsible for creating and activating telephone number subscriptions in SOA / NPAC.