Chasity Koska
-| - | www.linkedin.com/in/chasitykoska/ | Centerton, AR 72719
Key Skills
Team Leadership & Training
Excellent Verbal, Written, & Proofreading Skills
Fast Learner
Excel, PowerPoint, Word Office Programs
Social Media Marketing & PPC
Creative
Time Management
Strong Customer Service
Conflict Resolution &
Contract Negotiation
Organized
Detail Oriented
Professional Experience
Walmart Home Office- Bentonville, AR Jan 2018-Aug 2018
Computer Aided Drafting Specialist
Created mobile app design layout & aisle location for Walmart stores
Quickly advanced to reviewer position, making revisions & corrections to layout designs.
Lead a Quality Control team to further minimize layout discrepancies and trained employees in spotting major errors. Exceeded daily and weekly goals by 40%.
Attended weekly meetings, providing feedback on current projects. Took notes and distributed to all team members.
Coldwell Banker- Bentonville, AR Nov 2014-Jan 2018
Realtor, Team Leader, Mentor
Provided superior customer service to new & existing clients to ensure smooth transaction and overall client satisfaction. Created open communication channels with everyone involved.
Demonstrated strong contract negotiation, representing clients’ needs first
Performed social media marketing across various platforms such as Facebook and Instagram, including pay per click advertising.
Acting as a team leader and mentor, trained agents on ethics and customer service standards, along with unique marketing techniques to further enhance their success.
Walmart Home Office- Bentonville, AR Feb 2016-April 2016
Floor Plan Specialist
Implemented design changes in various departments of store layout, using space planning software
Consistently exceeded weekly goals, developed methods to improve speed & accuracy
Attended weekly meetings to stay current on project design changes
Walmart Home Office- Bentonville, AR Nov 2013-April 2014
Finance Specialist-Fraud Review
Performed daily reviews of e-Commerce orders, flagging accounts that appeared fraudulent. Researched orders for suspicious trends.
Placed stop shipment orders with carriers by preparing proper documentation & noting the account
Trained new employees on spotting dotcom fraud and procedure protocol
Lane Bryant- Rogers, AR Jun 2012-Dec 2013
Sales Associate
Promoted to the Marketing role, responsible for placement of advertising signs and sale items to increase brand awareness and profitability.
Walked the sales floor daily to determine areas of weaker sales and how to best represent those items to customers. Used this as an opportunity to upsell.
Managed the Customer Service role which involved training associates in customer satisfaction, coordinating returns, and a welcoming store appearance.
Bentonville Public Schools- Bentonville, AR Dec 2010-Mar 2012
Substitute Teacher
Worked with students to help them accomplish their educational goals, providing creative ways to keep students motivated and assisting with curriculum.
Followed lesson plans and kept students on daily activity schedule.
American Mortgage of Rogers- Rogers, AR Oct 2006-Nov 2009
Loan Specialist
Performed social media marketing to advertise product offerings and provide market updates.
Provided superior customer service by keeping abreast of shifting markets and forecasting financial trends, gaining trust of clients and maintaining confidentiality.
Star Reservations- Fayetteville, AR Oct 2000-Dec 2003
Assistant Manager
Key person responsible for employee retention and progress tracking. Held meetings to discuss individual performance, growth opportunities, and room for improvement.
Held motivation sessions to promote employee morale, highlighting goals for the day. Sent daily record of accounts to main office.
Responsible for training employees on travel accommodations and packages and over-coming objections with customers.
Education
Northwest Arkansas Community College
A.A.S Business Management, CAD-,- GPA, 3.8 GPA
University of Phoenix
B.S. Business/Marketing
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3.95 GPA
MIT, May 2018-July 2018
Socially Responsible Real Estate Development
Course of Study
iCollege, July 2018-Present
Certified Associate in Project Mgmt
Course of Study
Certificates of Achievement:
Management & Leadership
How to Lead Through Diversity & Inclusion
Marketing Psychology-The Art of Ethical Persuasion
How to Train Your Team- Team Leadership Management Skills
Digital Advertising & Marketing