Chasea Pagadian

Chasea Pagadian E-mail:-Phone:- Skype id: live:c57028 CAREER OVERVIEW I’m a seasoned project manager with years of experience working in a fast-paced environment with 7 years of experience working in the BPO industry and 3 years working at home. Targetdriven and accustomed to daily challenges, supportive and an enthusiastic team player. KEY STRENGHT • • • • • • • • • • • Customer Service Proficient in social media sites such as Facebook, Instagram, twitter Email management Calendar management Tech Savvy and proficient in computer software and other cloud base tools Phone and e-mail handling Data Entry Detail Oriented Problem solver and analytic thinker Capable in working under pressure Quality assurance checker WORK HISTORY LEXIGO Jan 2019 – June 2021 Project Manager • Key responsibilities include provide quotation to clients, setting projected project time frames, answer emails and calls regarding client inquiries, proof reading, quality control and manage projects to ensure that they are being delivered on or before the due date. Linder Aug 2018 – Aug 2019 Social Media Manager • Responsibilities includes responding to Facebook messages and emails, track orders and escalate complaints as needed and coordinate with different department for pending, delayed, returned or missing orders. Teleperformance Philippines June 2015 – Jan 2019 Customer Service Representative • Assists customer with regards to their student loan inquiry, provide temporary hardship options that are suitable on their current situation and help them get in track with their student loan debts. Assistant Team Lead • Assist the team with any question or concerns, evaluate calls to ensure quality, sends daily stats, monitor and plots time stamps SITEL PHILIPPINES Sept 2014 – June 2015 CSR for Macy & Bloomingdales (Seasonal Account) • Responsibilities include assisting customers to shop online or locate a specific item that is available in store, track orders and escalate complaints as needed and Upsell items to the clients. JERRY MARIE POWER ENGLISH June 2013 – Sept 2014 ESL Teacher • I handle a class of 5 mainly Korean students, where in I teach them to write and speak English using a standard curriculum and thru basic conversation SITEL PHILIPPINES Sept 2012 – June 2013 CSR for Sears and Kmart (Seasonal Account) • Responsibilities include assisting customers to shop online or locate a specific item that is available in store, track orders and escalate complaints as needed and upsell items to clients.