Chase Moore

CHASE MOORE Salisbury, NC 28146 Willing to Relocate or Work Remotely | Authorized to Work in the U.S. P R O F E SSI O NAL SUM M ARY Dependable and hands-on IT Support Technician with proven experience building, upgrading, and troubleshooting desktops, laptops, and peripherals. Skilled in hardware repair, software installation, Windows 10/11, basic networking, and remote support. Combines technical expertise with strong customer service, communication, and time management skills to deliver efficient, user-focused solutions. Experienced in documenting repairs, diagnosing complex issues, and managing multiple tasks in fast-paced environments. T E C H NI C AL SK I L L S  Har dware & Systems: Desktop assembly, component upgrades, monitor replacement, peripheral troubleshooting  Software Suppor t: Windows 10/11, Microsoft 365, software installation and updates  Networ king: Wi-Fi setup, basic connectivity troubleshooting  Diagnostic Tools: Multimeter, hardware testers, code readers  Documentation & Repor ting: Service logs, repair tracking, maintenance records  Soft Skills: Customer service, communication, problem-solving, time management, adaptability, teamwork P R O F E SSI O NAL E XP E R I E NC E Freelance IT Suppor t Technician | China Grove / Salisbury, NC | February 2024 – Present  Build and upgrade desktops (CPU, GPU, RAM, SSD) and perform component troubleshooting.  Repair monitors, peripherals, and other devices to restore functionality.  Install, update, and troubleshoot operating systems and software.  Document repairs, parts used, and system improvements to maintain accurate records.  Communicate technical issues and solutions clearly to clients to ensure satisfaction.  Apply problem-solving skills to diagnose and resolve hardware and software issues independently. Deliver y & Oper ations Associate | Domino’s Pizza, DoorDash – China Grove / Salisbury, NC | February 2019 – Present  Deliver food and packages efficiently using GPS and route-planning applications while maintaining safety and timeliness.  Balance multiple responsibilities while managing delivery schedules.  Maintain positive relationships with clients and customers through professionalism and strong customer service. Solid Waste Collector | R&F Waste / Waste Pro – Rockwell, NC | August 2023 – September 2025  Assisted in waste collection while adhering to safety and operational protocols.  Performed equipment inspections, reported mechanical issues, and supported maintenance.  Maintained accurate operational logs and collaborated with team members to optimize workflow. Diesel Mechanic | DLB Trucking – Rockwell, NC | January 2023 – November 2023  Diagnosed and repaired diesel trucks and trailers, including electrical, hydraulic, and mechanical systems.  Tracked maintenance schedules and documented repairs using digital tools.  Communicated with team members to coordinate repairs and minimize vehicle downtime. J ob Estimator / Technician | College Hunks Hauling Junk & Moving – Rockwell, NC | April 2022 – January 2023  Prepared digital job estimates based on client assessments.  Assisted with on-site logistics, supporting physical tasks and ensuring customer satisfaction.  Maintained detailed documentation of project details and outcomes. T E C H NI C AL P R O J E C T S  Custom PC Builds -): Built and upgraded multiple desktops with Ryzen 5 CPUs, SSDs, GPUs, and highresolution monitors. Performed OS installations, driver updates, and performance testing.  Freelance IT Suppor t: Provided troubleshooting and repair for PCs, printers, laptops, and mobile devices; documented solutions and parts used; communicated technical solutions to clients. E DUC AT I O N Infor mation Technology Secur ity Administr ator (ITSA) – MyComputerCareer, Charlotte, NC Expected Completion: 2025 High School Diploma – East Rowan High School, Salisbury, NC | 2017 K E Y SK I L L S IT Support • Help Desk • Remote Support • Troubleshooting • Hardware Repair • Software Installation • Windows 10/11 • System Maintenance • Technical Documentation • Customer Service • Problem Solving • Time Management • Communication • Desktop Assembly • Peripheral Support • Networking Basics