Chary Redula

 CHARY T. REDULA Address: BL6 L33 Hickory St. SJV 10 Langgam, San Pedro, Laguna Contact Number: - Email:- GOAL: A position that will effectively utilize my acquired expertise, creative talents and commitment to excellence. Desire a position with career growth potential. EXPERIENCE/JOB DESCRIPTION: Chargeback AnalystDXC.TechnologyDecember 2015- Present -Handles financial account (settlement claims) -Conducts an investigation on the cases we received and do necessary action in a timely manner -Does/writes the account’s SOP to be used in training new hires -Does the quality compendium and quality check -Responds to the client’s queries through email and phone -Does billable reports for the clients Customer Care ExecutiveShore Solutions Inc. July 2012- April 2013 -Calls the designated leads with a goal of transferring the qualified customers to the rate adjusters. -Also does lead generation. Quality Assurance SupervisorTSD Global PhilippinesMay 2010- June 2011 - Initiates in design of call monitoring formats and quality standards. - Performs random blind call monitoring and provides trend data /reports to the operation, training team and to the client. - Leads the call calibration for both external and internal meetings. -Ensures that the agents adhere to the quality guidelines provided by the clients by conducting regular trainings, refreshers, Pre-shift meetings, coaching and call monitoring. -Handles Transition Team during their incubation period. -Oversees a harmonious working relationship within the Quality Control Department. Quality Assurance AnalystTSD Global PhilippinesMarch 2010- May 2010 -Participates in design of call monitoring formats and quality standards. -Performs call monitoring and provides trend data to site management team. -Uses quality monitoring data management system to compile and track performance at team and individual level. -Participates in customer and client listening programs to identify customer needs and expectations. -Provides actionable data to various internal support groups as needed. -Provides feedback to agents, team leaders and managers. -Prepares and analyzes internal and external quality reports for management staff review. Outbound Sales ExecutiveTSD Global PhilippinesOctober 2009- March 2010 -Call existing customers/sales leads and deliver a sales presentation from a pre-written script with the goal of up-selling. Outbound Sales ExecutiveECZAS GlobalFebruary 2009- October 2009 -Does both cold and warm calling and delivers a free flow pitch with the goal of selling the service to the customer. -Does the initial filtration of leads before the operation manager loaded the leads into the CRM. -Make recommendations according to customer’s needs on features, upgrades and rate plans. -Continually maintains working knowledge of all company products, services and promotions. Outbound Sales ExecutiveKeywest Data Network, Inc.September 2007- February 2009 -Handles consumer transactions in connection with activation of new customer accounts. -Also does win back. Sales AgentAOWA Electronics Phils.April 2007- September 2007 -Does interpersonal type of selling inside the mall (Harrison Plaza Branch). -Gives flyers and uses promotions as part of marketing strategy. -Explains the full features and benefits of a product to the customer. EDUCATION: Bachelor of Arts in Mass CommunicationCity University of PasayApril 2007 CHARACTER REFERENCES: Jun Avelino Church Pastor- Rock of Ages Bible Baptist Church (Bicutan) Jhoanna Orial HR/Recruiter- VXI June FranciscoOperations Manager- Affiliated Computer Services (ACS) MOA _______________________________ Chary T. Redula