Charumathi Kannan

CHARUMATHI KANNAN Mobile- (--Address – 829 Colony Dr, Bartlesville, Oklahoma – 74006 Job Objective Seeking a responsible position in an organization providing innovative and challenging opportunities where I can apply my experience, enhancing my knowledge and skills to delve into new leading technologies to serve the firm to the best of my efforts. Profile Summary 11 Years of professional experience in the IT industry in Insurance domain - Duck Creek Policy 2 years of experience as Project Manager/Scrum Master Verifiable track record of managing complex and critical releases within the stipulated time and exceeding the expectations of the client. Co-ordinated and conducted Delivery Assurance Review with Duck Creek Conformance team Regular coordination with all internal and external stakeholders to maintain a healthy workflow of project execution Facilitating Features/ PBIs (Product Backlog Items) Refinements and Estimations along with Scrum ceremonies i.e., Sprint Planning, Daily Scrum, Sprint Demos and Retrospectives. Providing Weekly, Bi-Weekly and Monthly progress summary of Sprint and execution as required to the project stakeholders, Program and Project Management Managing Timesheets, Billing, and Invoicing of project members keeping Program and Account Management up to date with financial progress updates Managing Resource Allocation, Onsite Deputations, Staffing, Backfilling of people across different teams in the Project Ensuring Project Metrics, Documentations and other necessary artifacts are aligned as needed for audit purposes Strong interpersonal skills highly adapt at diplomatically facilitating discussions and negotiations Computer Engineering background with experience in the implementation and understanding of Insurance domain, Duck Creek Tools and testing functionalities DuckCreek Policy Configurator 2024 Accenture Certified on IFS (Insurance Finance Solutions) Microsoft Azure Fundamentals AZ-900 Certified Work Experience Project 1 – LTIMindtree Ltd. Project Name Old Republic Aerospace Team Size 20 Start Date Feb 2024 End Date Project Description Old Republic Aerospace (ORAERO) is planning to replace the current Policy admin system for WC LOB with Duck Creek On-Demand. The company shall leverage Duck Creek templates to launch the product faster. Data from Policy and Claims from TPA will be ingested to Clarity. Duck Creek Clarity will send feed to TPA. Dec’ 2024 Project Manager: Role & Contribution PM activities for the team i.e., ensuring timesheet compliances, time-offs and ensuring billing hours of team members; Invoicing generation Handled all the monthly compliance activities of SMR, PWPA, Contractual Commitments progress & Audit activities Co-ordinated and conducted Delivery Assurance Review with Duck Creek Conformance team Leverage Resources, Expertise, and knowledge across functional areas to ensure the attainment of goals & outcomes Maintaining and communicating various project metrics and charts to visualize the progress Keeping stakeholders informed on weekly/bi-weekly and monthly basis with project status updates Facilitating Scrum events for Sprint execution i.e., Sprint Planning, Daily Scrum, Sprint Reviews and Retrospectives Working with Product Owner to define PI Objectives, highlight Risks and Dependencies during PI execution Planned the estimation hours after blueprint sessions & discovery phase Ensuring the documentation of project execution is recorded as needed Running training workshop for team enablement on Agile and Scrum processes Project 2 – LTIMindtree Ltd Project Name Old Republic Risk Management (ORRM) Team Size 25 Start Date Feb 2023 End Date Jan 2024 Project Description Old Republic Risk Management is implementing Duck Creek Billing to replace its WINS Billing system and Duck Creek Data Insights for Data Warehousing and to be the Single Source of Truth for all data. The Duck Creek Insights will enable data for Actionable Insights, Regulatory Reporting, and Bureau Reporting. Project Manager/Scrum Master: Role & Contribution PM activities for the team i.e., ensuring timesheet compliances, time-offs and ensuring billing hours of team members; Invoicing generation Handled all the monthly CMF tasks like SMR, PWPA, Contractual Commitments progress & Audit activities Co-ordinated and conducted Delivery Assurance Review with Duck Creek Conformance team Leverage Resources, Expertise, and knowledge across functional areas to ensure the attainment of goals & outcomes Maintaining and communicating various project metrics and charts to visualize the progress Keeping stakeholders informed on weekly/bi-weekly and monthly basis with project status updates Facilitating Scrum events for Sprint execution i.e., Sprint Planning, Daily Scrum, Sprint Reviews and Retrospectives Working with Product Owner to define PI Objectives, highlight Risks and Dependencies during PI execution Planned the estimation hours after blueprint sessions & discovery phase Ensuring the documentation of project execution is recorded as needed Running training workshop for team enablement on Agile and Scrum processes Project 3 – Atos Syntel Pvt Ltd Project Name Cumberland Insurance Team Size 15 Start Date July 2022 End Date December 2022 Project Description Cumberland Insurance provides Insurance in Commercial Auto and Personal Auto Lines of Business. Project involves understanding the client requirements and resolving issues while selecting the requirements to issue a policy; and working on integration with other systems. Consultant (Team Lead/Release Manager): Role & Contribution Interacting with clients daily to provide work updates Assigning work to the team members according to the work priority Deploying the code on the release environment Working on the DCT tool to provide the required changes requested by the client according to the functionality Providing the solutions in code for regular problems reported by the testing team Leading the team successfully for client-satisfied code delivery into the production environment HO change requests update to the client on an everyday basis Requirement clarifications did clearly with the expected functionality Providing estimations against each CR item Actual v/s estimated time efforts tracked monthly for management reports Project 4 – Atos Syntel Pvt Ltd Project Name Country Wide Insurance Team Size 12 Start Date July 2021 End Date June 2022 Project Description Country Wide Insurance provides Insurance in Commercial Auto and Personal Auto Lines of Business. Project involved understanding the client requirements and resolving issues while selecting the requirements to issue a policy. Working on integration with other systems. Additionally, since this was a full-suite implementation, understanding the entire functionality with billing and claims. Role & Contribution Consultant (Team Lead): Coordination between onshore and offshore team members for the proper flow of communication to achieve assigned objectives during multiple releases and cycles Working on DCT tool to provide the required changes requested by client according to the functionality Rater – Update and manage a file documentation checklist for all UW's and UT's Train and process enhancement tasks to help the team with the back log Process endorsements, cancellations, certificates of insurance and auto filings Rate and issue commercial insurance policies, process renewal and cancellations Providing the solutions in code for regular problems reported by testing team Creating the detailed low-level design documents based on the Requirement Analysis document sign-off by the customer Leading the team for multiple activities including daily assignments, code activities, deployment related work Requirement gathering by attending multiple workshop sessions with client for full understanding of the expected functionality to be developed Creating detailed design documents to provide further implementation details Providing resolution through workarounds or code fixes at manuscript level Driving the daily status calls to assign work for junior team members Creating Unit test case documents for developed user stories and TFS items Code level development in Author tool for sign-off functionalities Driving the server deployment with Infra team Smoke test for broker/UW profiles on the code deployed servers Leading the Duck Creek Code Conformance related best practices Providing documentation for all the release activities Mentoring junior team members and new joiners related to the project functionalities and duck creek author code implementation Project 5 – Accenture Services Pvt. Ltd Project Name XL Catlin (AXA XL) Team Size 10 Start Date Dec 2017 End Date July 2021 Project Description XL Catlin provides Insurance in Worker Compensation and General Liability types. Project involves resolving issues while selecting the requirements to issue a policy. Also, the required insurance rates are updated in the system regularly for the approved States. User reported bugs are fixed along with regular code enhancements. Working on integration with other systems. Senior Software Engineer (Maintenance and Development Services): Role & Contribution Working on DCT tool to provide the required changes requested by client Checking for change enhancements in the system and handling the timely delivery of the code package Performing gap analysis and resolved issues analysis with reference to the base Engaged with onshore team to ensure transition and required clarification from the client Analyze client’s business requirements and processes through document analysis, meetings and workflow analysis Capacity planning for the servers and the current user management level on the client's production system Gathering and presenting technical data and suggesting necessary actions Documenting the business process by identifying the information gathered for functional or business requirements Rater – Update and manage a file documentation checklist for all UW's and UT's Train and process enhancement tasks to help the team with the back log Provide competitive pricing in accordance with establish ISO guidelines while maintaining compliance with state bureaus Stay current daily of all states rating procedures and rules govern by ISO Process endorsements, cancellations and renewals Prepare underwriting/pricing exhibits (update exposures, rating and pricing worksheets, update account information) Job monitoring and ensuring the system servers are running efficiently by monitoring and performing health checks Code level changes in Author tool for reported issues, creating code packages and ensuring timely releases of the code as confirmed by the client Working with other teams to ensure the DCT system is functioning correctly after integration with other systems Preparing builds and handling deployment and release management Providing documentation for all the release activities Project 6 – Accenture Services Pvt. Ltd Project Name RSA - Canada Team Size 10 Start Date Feb 2013 End Date Dec 2015 Project Description RSA Canada provides Insurance in Property & Casualty, Personal and Commercial types. Project involved resolving multiple issues while selecting all requirements to issue a policy. Additionally, demand management was initiated to enhance the business scope of insurance policies issued. Software Engineer: Role & Contribution Working on DCT tool to provide the required changes requested by client Business requirement gathering and clarification, Data Analysis, point of contact for client Performing gap analysis between goals and existing procedures/skill sets, change requests and consistently deliver complex releases on time Preparing detailed test plans, acceptance criteria and test scenarios Conduct multi-level testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met Developing innovative strategies to improve customer experience and deliver with quality assurance Documenting the business process by identifying the information gathered for functional or business requirement Academic Credentials PGDM in IT Project Management from Welingkar Institute of Management - Grade Distinction – Year of Passing: March 2019 Bachelor of Engineering (Computers) from Xavier Institute of Engineering - University Of Mumbai - Grade First Class – Year of Passing: June 2012