Charo Robles Padilla
Blk 48 Lot 17 Northville 15, Brgy Cutud 2009
Angeles City, Pampanga
Mobile:-
Email-add:-Career Qualification
Seeking a responsible position within the company wherein I
may be able to maintain and utilize my knowledge, experience
and education to benefit the company. With that work, I look
forward to even more opportunities for professional growth and
development.
Summary of Qualification
Summary of Qualification Customer Service Representative
with experience resolving complex customer inquiries and with
experience in high-volume calls. With background as a
Administrative Officer and Data Entry Specialist , Email
Support , Chat Support and Non- Voice Account and
experience in Xplan, Team Viewer, Excel, Google Workspace
,CRM-Airtable in Remote Desktop , using and Office 365 and
with background of making SOA’s ROA’s and ASIC. Passionate
about building strong customer relationships, driving brand
loyalty, and increasing customer engagement. Highly
motivated, goal oriented with good relationships with others,
fast learner, team player and willing to be trained.
Software I use
Xplan for financial management
Google suite
CRM
Airtable
Property Me for real estate use
Web based tool using the web
Hubspot
Time Doctor
Employment History
Stafflink - Stansure Strata Property Management Admin
(Australian Account)
September 10, 2024 up to February 28, 2025 (Project Based)
● Assist Property Management with the day to day operations and
tenant relations through the coordination of tenant requests and
administrations of maintenance services
● Process correspondence for tenants , contractors and other third
parties for Property Management staff
● Admin task like uploading documents using Blue Files and
renaming the files to Airtable
● Sending reports and processing insurance renewal
● Maintain and update insurance certificate files for all contractors
performing work at the properties.
● Maintain a highly organized filing system for leases , tenants,
insurance certificates, vendors,building , drawing, contracts andPOs
BMG Outsourcing Data Entry Specialist for Accent Home care
Invoices (Australian Account) March 12,2024 up to August
10,2024 (Project Based)
● Collecting and digitizing data such as invoices, canceled
bills, client information, and financial statement
● Maintaining a detailed and organized storage system to
ensure data entries are complete and accurate
● Keeping a record of hard copy data such as invoices,
inventory checklists, and other financial documents.
● Establishing data entry standards by continually updating
filing systems to improve data quality.
● Attending data queries and reporting any major data errors
to management.
● Adhering to best data management practices and
maintaining a high standard of accuracy and efficiency.
BMG Outsourcing
Client Admin Officer (Australian Account)
August 08,2022 up to Jan 14,2024
● Support all Advisers and the team with administrative
requirements to ensure client deadlines are met.
● Display a high level of attention to detail in the preparation of
all work.
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Communicate effectively with Advisors, clients, and the team.
Prepare advice documents for client meetings.
Ensure all documents meet compliance requirements.
Build and maintain strong client relationships with a focus on
timely follow-ups.
● Assist with the implementation of clients’ strategies.
● Prepare all presentation material, correspondence, file notes
and reports.
● Liaise with internal and external stakeholders such as
accountants and fund managers.
Origo Outsourcing
Data Entry Specialist (REMCO US Account)
May 02,2022 up to August 03,2022
• Prepare and sort documents for data entry
• Resolve discrepancies in information and obtain further
information for incomplete documents
• Create data backup as part of the contingency plan
• Respond to information request from authorized members
• Operates a personal computer and appropriate software
packages
• Provides support for other miscellaneous tasks that may arise due
to projects and reporting needs.
Administrative Support Specialist (My Health MacArthur
square) (Australian Account)
August 16,2021 up to April 30,2022
• Promptly assist patients requiring urgent care using the provided
process flow chart
• Appropriately screen and process medical service requests and
inquiries with strict adherence to
confidentiality agreements and policies and procedures.
• Follow appropriate escalation of any problems that arise outside of
the SOP and Clinic standards
• Schedule appointment correctly – review appointment date, time,
location, provider name or caller
• Obtain accurate demographic information into the booking system
• Facilitate optimal patient access and maximize the accuracy of
data entry and clinical messaging
• Check scans for any document issues that need to be addressed
by the Clinic receptionist
• Identify, import, and detail each scan correctly before storage to
patient files or the recipient’s
holding file.
• Acts as a liaison for the patients and the relevant Clinics.
DRI Inc. Philippines (US Account)
November 11, 2019, up to August 11,2021
Customer Service Representative/Back Office B2B
• Customer Service Representative Role
• Attending to customer's general inquiry about the products
• Assisting customers in creating an online account
• Assisting customers in placing an order online
• Doing invoice modification
• Assisting customers in making payments online
• Coordinating with FedEx and UPS regards with the customers
delivery dates
• Applying discounts in the customer's account
• Explaining the order status of the account
• Walk through customers on how to create their own designs online
Back Office B2B for Apparel and Business Cards
● Perform basic admin duties including printing, sending emails,
and processing orders.
● Assist and coordinate with the clients.
● Check files if correct.
● Make sure the information is correct that was given by the
client.
● Check status of the order
● Doing outbound calls and sending emails to the clients
● Providing discounts and processing refunds if needed
● Providing new updates with the whole team members
Alorica Clark (UPS) (US Account)
Customer Service Representative/ Email Support
August 11, 2018, till Sept 30, 2019
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provides customer service, inputs, and investigates cases,
fields calls and monitors the process of solving the customer's
case. This position documents incoming information regarding
the customer's concern and investigates all evidence until the
case is completed.
Email Support
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Establish a strong demeanor when dealing with customers.
Respond quickly to customer queries.
Communicate with consumers via email.
Recognize and handle customer complaints.
Process orders, forms, registrations, and requests
Take care of all orders, forms, applications, and demands.
Maintain a log of all customer interactions, transactions,
comments, and complaints.
Sutherland Clark (Microsoft Office 365 Technical Support-Chat
Support) (US Account)
June 19, 2017, up to April 10,2018
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Handling customer technical support cases through chat
support
Accurately document all work performed through the ticketing
system including details and outcomes.
Ensure accurate and timely resolution of all assigned issues.
Escalate product bugs or unsolvable cases.
Notice trends and report reoccurring problems
Update Office 365 licenses, subscriptions, and user
management as necessary
Share knowledge among the Microsoft support program
community via solution documents, social media, technical
communities, and training recommendations
Participate in product testing, tool building and pilot new
projects.
Enforce a high-quality customer service culture.
Stay up to date with technological changes in the industry with
internal and external training.
Iqor Inc.
Customer Service Representative Sprint and MetroPCS (US
Account)
Aug 06, 2011, to Oct 18 ,2016
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Serves customers by providing product and service
information and resolving product and service problems.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Process payment
Resolve product or service problems by clarifying the
customer’s complaint, determining the cause of the problem,
selecting, and explaining the best solution to solve the
problem, expediting correction or adjustment, and following up
to ensure resolution.
Maintains financial accounts by processing customer
adjustments.
Taking escalated calls customer complains
Education and Specialized Training
RPN 9-Broadcast City, Capitol Hills Diliman Quezon City
Intern DEVELOPMENT WORKSHOP
-Trained in office works
-Trained in preparation for T.V. shows and Magazine
October to November 2001
GV FM-Cut-cut, Angeles city.
Intern RADIO WORKSHOP
-Enhance in the ability in making radio communication
-Trained in office works
December to March-
OBSERVER-Brgy. San Jose, Angeles city
Intern NEWSPAPER MANAGEMENT
-Trained in research techniques and procedures
-writes articles in newspaper columns
July to August 2001
CLEARWATER COUNTRY CLUB-Clarkfield, Pampanga
Intern PUBLIC RELATION
-Trained in Office works
January 20, 2001
Educational Attainment
Tertiary
Angeles University Foundation
Bachelor of Arts in Mass Communication-
Skills:
Strong verbal and personal communication skills.
Proficient in Microsoft Office.
Time management
Ability to work under pressure.
Detailed Oriented
An upbeat and Positive Attitude.
