Charo May A. Adriano

 Charo May A. Adriano Address: 3533 Paraiso st., Sta. Mesa Manila, Telephone No.:-/Mobile No.:- Email:- Personal Particulars Date of Birth: 10 Apr 1981 Nationality: Philippines Marital Status: Married Qualification Post Graduate Studies Major: Guidance and Counseling Institute/University: E.A.R.I.S.T, Philippines Graduation Date: 2006 Bachelor's Degree Major: A.B. ENGLISH Institute/University: Manuel Luis Quezon University, Philippines Graduation Date: 2001 Certification : Licensed Professional Teacher (2004) Employment History Aquire-Ringcentral June – October 2016 Account Manager Signed up and closed sales for new customers Managed customers account by maintaining the VoiP service is working Was able to reach monthly sales target Telstra-Convergys   2015 – 2016 Service Specialists Trained as Telstra PSTN Testers Receives escalation call from Front of House consultant regarding customer’s fixed line fault. Did remote programming and line rebuilding until the fault is fixed. Ensure that Telstra customer's and business lines are working with continuous monitoring. Apr 2013 - Mar 2015  Sales Service Associate TELUS Worked for Telus Account managers. Build business proposals for prospective client for different business. Collaborate with client on their telecom need. Was able to closed telecom sales with a revenue of $65000 worth of contract. Intercontinental Hotels Group IGC Group Center Apr 2007 – March 2013 Work Description Pioneered ANZSP Group Center for Australia/ New Zealand and South Pacific Did extensive Geographical, Cultural and Sales approach for ANZSP Region and UK Region Continued communicating with Hotel's Director of Sales and General Manager to confirmed Group Business Do Group Request for Proposal for Intercontinental Hotels Group Worldwide. Monitoring sales lead every time and closing sales Was able to reached monthly target revenue for the Team Went wide-ranging Sales Training and Sales booth camp for effective approach. Achieved the Highest Quality Score for the last quarter of 2011 Intercontinental Hotels Group Account Manager Aug 2006 - Apr 2007 Work Description Mainly managing Priority Club members in all levels. Updating members information Doing hotel reservations all over the United States and other countries. Coordinating to Hotel Managers for in making reservations for elite members. Maintaining members account by posting stays from the hotel receipts received from the member and the hotel. HTMT Customer Service Representative March 2006 - July 2006 Sep 2005 - March 2006 Worked under ABS-CBN International Inbound Account, where the main clients are The Filipino Channel subscribers. Assisted in transferring 100% of all TFC clients to their new partner The Direct TV. Handled all customer inquires such as educating about the activity of the partnership. Laying the entire win back sales techniques, assisted the customer in processing their work schedule and coordinated with the Direct TV representative for another concerns also dealt with various product and promotions of the network in order to give information to the customer.   Nazarenian Catholic School High School Guidance Counselor Apr 2004 - June 2005 Primarily I assisted students with their everyday needs. I do counseling with the students on their personal, behavioral and academic problems. Administered different kinds of test to all year level students and students with particular case referred. I coordinated with the teachers and year level coordinator for the students’ progress. Exposed to classroom set up and management. I worked to the High school Guidance in the morning and Grade school Guidance in the afternoon. Furnished practical and time settled Guidance Program for the School year as well as the 3 year Developmental Plan. Directly reports to the Principals for further assignments. Worked during enrolment season for new and old student’s admission I was able to increase school enrolment by promoting the school program and facilities to different local school around Metro Manila. Also did coordination with different Elementary School Principal for the school promotion. I performed as HRD duty which includes completion of 201 file, roaming of memos and other announcement diplomatically to the faculty and staff and conducts recruitment procedure for teacher applicants. Axis Global Technologies Lobby Receptionist Nov 2002 - May 2003 I was assigned on the monitoring and security inside the buildings premises such as securing the keys of the all the Conferences, as well as reservation for every employees use. Communicates and coordinates with the clients in the processing of their pick up products, while informing the sales and/or service department. Doing follow up and giving feedback on the item status. I assist all walk-in applicants for their scheduled in interviews schedule and exposed to different HR tasks