Curriculum Vitae
of
Charnelle Bester
(March 2018)
PERSONAL PROFILE
Charnelle offers the ability to relate Business requirements into technical and systems specifications with a focus on planning and smooth execution of Project deliverables.
This is achieved by applying expertise gained during the practical application of the PMBOK and Agile project management methodologies. Charnelle is an internationally certified Project Management Professional, through PMI with in-depth exposure to the Payment Card Industry, ERP Systems Implementations, Manufacturing and Financial Trading.
Areas of Expertise
PMBOK Project Life Cycle: Initiation, Planning, Executing, Monitoring and Controlling and Closing.
EFT Switch Implementations, Transcation Life Cycle, Clearing and Settling of Transactions, EMV Testing, Credit, Debit and Hybrid transaction tracing
ERP System Implementations: Microsoft Dynamics AX, Microsoft Axapta, SAP Project Builder
Software Development Life Cycle: Development, Maintenance, replacement and alterations and enhancements.
Big Data Management life cycles
V-Model Design: Coordination: Requirements analysis, System Design, Architecture Design, Module Design, Acceptance Test Design, Acceptance Testing, Integration Testing, Unit Testing and Coding.
Information Technology Infrastructure Library: Service Strategy, Service Design, Service Transition, Service operation, Event Management, Problem Management.
Microsoft Sure Step ERP System Implementation Methodologies: This includes Agile Implementations, Waterfall Implementations and System Upgrades.
PROFESSIONAL SKILLS
Strong work ethic
Time management abilities
Ability to engage across all levels and cultures
Ability to work well within a productive team
Proven ability to work well under pressure
Ability to adhere to rules and procedures
Addicted to learning and knowledge
Business and process re-engineering
Self-starter, able to work without supervision
Multi-lingual: Fluent in English and Afrikaans
Accomplished communicator
Skilled presenter
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Ability to manage resources
Strategic thinker
Business development mind
Problem solving
PERSONAL INFORMATION
SurnameBester
NameCharnelle
Preferred nameCharnelle
Contact Number-
Email-Date of Birth18 April 1984 (33 Years Old)
ID Number-
NationalitySouth African Citizen
EE/AA StatusCaucasian Female
Marital StatusSingle
Dependants1
Home LanguageEnglish (Speak, Read and Write)
Other LanguageAfrikaans (Speak, Read and Write)
Driving PermitCode 08
HealthExcellent
Address19 Highlands Crescent
Randburg
Bromhof
Availability Immediate
Employment TypeContract and/or Permanent (Preferred) Position
RemunerationR450.00 Per Hour (Before Tax) – Direct Rate Paid To Consultant
School Education
Last School AttendedHoërskool Randburg
Highest Grade PassedGrade 12 (Matric)
Year2002
Subjects PassedEnglish (first language)
Afrikaans (second language)
Business Economics
Economics
Computer Typing
Biology
Tertiary Qualifications
Name of InstitutionProject Management Institute
QualificationProject Management Professional
Year 2012
Name of InstitutionInternational Consortium for Agile
QualificationAgile Certified Professional
Year 2014
Name of InstitutionPGP
QualificationPGP Securities
Year 2007
Name of InstitutionMicrosoft
QualificationMicrosoft Certified Trainer
Year 2010
Name of InstitutionExin
QualificationITIL. V3 Foundations
Year 2009
Name of InstitutionMicrosoft
QualificationMicrosoft Certified Technology Specialist
Year 2008
Name of InstitutionMicrosoft
QualificationSQL2005 Database Administrator
Year 2008
Name of InstitutionMicrosoft
QualificationMicrosoft Certified Systems Engineer
Year 2008
Name of InstitutionOpen University London
QualificationCertificate in Social Sciences
Year 2004
Application / Software Experience
Sector
Experience
Date Last Used
Proficiency
National Fraud Protection Services
3 Years
Current
3
Fraud Data Analytics
3 Years
Current
3
Card Transaction Switching
2 Years
2016
3
Microsoft Excel
10 Years
Current
4
Microsoft MySql
5 Years
Current
3
Microsoft PowerPoint
6 Years
Current
4
Microsoft Word
10 Years
Current
4
Microsoft Project
6 Years
Current
4
Microsoft SQL
4 Years
2015
3
EFT Switches
3 Years
2015
3
Card Transaction Switching
3 Years
2015
3
Visa and Mastercard routing
3 Years
2015
3
Merchant onboarding (POS)
2 Years
2015
3
Transcation Risk Management
2 Years
2015
3
Sciforma
4 Years
Current
3
SAP Project Builder
3 Years
2014
4
Changepoint
2 Years
Current
3
TSQL
3 Years
2015
2
Java JRE
2 Years
2015
2
XML
3 Years
Current
2
SAP Procurement
2 Years
2016
3
Sharepoint
4 Years
Current
4
Microsoft Dynamics Axapta (Functional)
4 Years
2010
3
Microsoft Dynamics AX (Functional)
2 Years
2017
3
ETL Development
4 years
Current
3
Microsoft BI Data Analytics
4 Years
Current
3
Audit Command Language (ACL)
3 Years
Current
3
Data Extraction and Interrogation
4 Years
Current
3
Employment History
Employer Experian (Contracted Standard Bank)
Date of Employment 14 March 2017 – 28 February 2018
PositionIT Credit Services and Fraud Prevention Project Manager
DutiesNot limited to:
Defining scope, cost and schedule of EMEA Delivery projects for Banking and Credit Service Technologies.
Requirements Identification and process definition through the facilitation of workshops.
Setup an monitoring of Fraud prevention rules
File Specification review and validation
Directing and managing vendor and partner relationships.
Facilitating and coordinating Requirements Analysis workshops.
Review of all project artefacts including Functional Requirements Documentation, Functional Design Documents.
Setting up Deployment and Testing plans for SIT and UAT Technologies.
Being the first point of call for any customer related queries.
Calculating Earned Value, Planned Value, Cost Performance and Schedule Performance.
Risk management and resolution.
Change Management and Change initiation.
Ensuring optimal project quality assurance.
Budget tracking.
Drawing up of Project Charters, Statement of work and Project plans.
Setting up of customer payment plans based on Earned Value Management.
Customer relationship and account management.
Processing vendor invoices.
Processing customer invoices.
Initiating procurement processes.
Contract negotiations.
Examples of Projects include:PowerCurve Implementation for Core Banking and Credit Services at one of South-Africa's major banks.
Scope: Middleware application from source system to Credit Bureau for all Retail and Personal account originations.
Business Objective: Overall fraud prevention for lending and real time credit scoring.
Project Budget: R15M
Methodology: Waterfall Hybrid
Total Resources: 16 (Global)
Business Objective: Overall fraud prevention for lending and real time credit scoring.
National Fraud prevention software implementation at one of South-Africa's Major Banks.
Scope: Web Service development for all Small and Medium Enterprise credit applications
Objective: Real time fraud prevention for lending and financing
Project Budget: R600K
Methodology: Agile
Total Resources: 5 (Global)
Score Card development for lending and financial services.
Scope: Integration between source system and E-Bureau, with the addition of a score card to identify fraudulent credit applications.
Project Budget: R4.2M
Methodology: Waterfall
Total Resources: 6 (Local)
Objective: Real time fraud prevention for lending and financing
Reason for Leaving Contract End.
Employer Resolve Immix
Date of Employment1 September 2015 – 28 February 2017
PositionERP Project Manager
DutiesNot limited to:
Defined scope, cost and schedule of Implementation Projects.
Requirements Identification and process definition.
Facilitated and coordinated requirements analysis workshops.
Review of all project artefacts including Functional Requirements Documentation, Functional Design Documents and Training Manuals.
Set up deployment and testing plans.
Was the first point of call for any customer related queries.
Calculated Earned Value, Planned Value, Cost Performance and Schedule Performance.
Risk management and resolution.
Change Management and Change initiation.
Ensured optimal project quality assurance.
Budget tracking.
Drawing up of Project Charters, Statement of work and Project plans.
Set up customer payment plans based on Earned Value Management.
Customer and Vendor account management.
Processed vendor invoices.
Processed customer invoices.
Initiated procurement processes.
Contract negotiations.
Vendor and Partner Relationship Management.
Examples of Projects include:
AX 2012 R2 ERP System Implementation.
Scope: Migration from Sap Business One to Microsoft Dynamics AX 2012.
Project Budget: R8M
Methodology: Waterfall
Total Resources: 9 (Local)
Regional Globalization and Localization for Procurement, Accounts Payable and Accounts Receivable modules.
Scope: Localization for Brazil, USA, South-Africa and Bulgaria specific to Tax, Vat, Imports and Exports.
Project Budget: R13M
Methodology: Waterfall
Total Resources: 23 (Global)
Software development project.
Scope: UAE Integration Web Services to HR, Accounts Payable and Accounts Receivable modules.
Project Budget: R2.5M
Methodology: Agile
Total Resources: 7 (Global)
Reason for Leaving Company relocation.
Employer Hollard Insurance
Date of EmploymentMarch 2014 – June 2015
PositionIT Systems Project Manager
DutiesNot limited to:
Ensured that all requirements were met within strict deadlines.
Business Analysis, System Mapping and Data mapping.
Coordination of different Business Units.
Directed and managed external vendor relationship.
Resource allocation.
Wrote business cases, scope of works and various other artefacts.
Progress reports weekly.
Managed the delivery of four concurrent projects at a time.
Scope, time and cost management.
Examples of projects include:
Implementation of Hyperion Financial Data Management and Hyperion Financial Management system.
Scope: Implementation of Hyperion system to accommodate central Financial Reporting.
Project Budget: R5M
Methodology: Waterfall
Total Resources: 4 (Local)
Implementation of a Centralized Data Warehouse
Scope: Revise Data Acquisition process of Broker data submitted, test revised process and communicate to the Broker network.
Project Budget: R1M
Methodology: Agile
Total Resources: 2 (Local)
Reason for LeavingCompany restructure.
Employer Telesure
Date of EmploymentJune 2012 – March 2014
PositionEFT Switch System Custodian / Project manager
DutiesNot limited to:
Ensured that all requirements were met within strict deadlines.
Transformed business needs into technical requirements.
System capacity monitoring and maintaining.
Transaction tracing.
Set up business rules within the Traderoot EFT Switches pertaining to fees charged for Debit, Credit, and Hybrid and Cheque cards.
E-Bureau management.
Monitored and managed adjudication models and high-risk merchants.
Managed the HSM Key exchange ceremonies.
Provided user training.
Created user manuals.
Wrote business cases.
Review system enhancement requests.
Visa and MasterCard Compliance testing.
Transactional reconciliations and analysis of Mark Offs.
MTIP and ADVT testing.
Systems integration testing.
Comparison of Data Elements to Technical MasterCard and Visa specifications.
Master Card Pre-Edit Package and Visa Pre-edit package management.
Correction of Transactional data before sending data off for clearing.
Examples of Projects Include:
Implementation of EFT Debit, Credit and Hybrid Switches.
Scope: Implementation of the 1st of its kind Super Merchant in South –Africa as part of a new business initiative for Telesure.
Project Budget: R16M
Methodology: Waterfall
Total Resources: 13 (Local)
Implementation of Centralized QlikView reporting repository.
Scope: Build and development of Reporting capabilities for Dash-pay these included: Financial Statements, Sales Forecasts and Inventory reports.
Project Budget: R300K
Methodology: Agile
Total Resources: 4 (Local)
PCI Compliance certification.
Scope: Obtain PCI Compliance Certificate for the network environment.
Project Budget: R78K
Methodology: Agile
Total Resources: 2 (Local)
Reason for Leaving Project completion.
Employer ABB
Date of EmploymentJune 2011 – June 2012
PositionProject Manager
DutiesNot limited to:
Implemented and maintained pro-active management to prevent missed deadlines.
Responsible for verification and input into project documentation.
Client relationship management and conflict resolution.
Booking of new projects via SAP Projects.
Created user manuals for the RED670 IED configuration options.
Supplier contracts management.
Generated quotes.
Event management (Seminars, workshops and training sessions).
Ensured submission of documentation once drafted within the budgeted time frames of the project.
Designed and applied appropriate project management frameworks for the project using relevant.
Managed the production of the required deliverables.
Delivered all project outcomes, to all agreed measure.
Reason for Leaving: End of employment term.
Employer Radiant Group (Pty) Ltd
Date of EmploymentJune 2007 – 4 December 2010
PositionGroup IT Manager
DutiesNot limited to:
Compiled business cases, test packs and end user manuals.
Technical support and Change Management.
Functional AX ERP support.
External vendor management.
Ensured system training takes place for Dynamics AX applications.
Assisted with month end procedures.
Procurement management.
Budget and cost management.
Ensured adequate business continuity plans were in place.
SQL Database management.
Fraud investigations.
Data validity management.
Desktop support management of 5 staff members.
ERP Software Testing for any development changes made.
Managed and implanted all IT Projects (PMBOK methodology).
Examples of Projects include:
Implementation of Mobile Gateway Sales system (POS).
Implementation of a full ITIL compliant IT infrastructure.
Exchange 2003 Domain Migration.
ERP systems Migration.
CRM Implementation.
Disaster Recovery.
Reason for Leaving Retrenchment.
Competency Specialization
Proficiency Rating
4 = Highly skilled
Highly skilled ‘expert’ who can train others.
3 = Skilled
Competent with sound skills. Need no assistance.
2 = Partially skilled
Some gaps in skills and requires assistance.
1 = Not skilled
Skills gap and cannot perform work.
Skill
Experience
Last Used
Rating
Budget and Financial
7 Years
Current
4
Business Cases
6 Years
Current
3
Business Process Definition
6 Years
Current
3
Business Requirements Documentation
4 Years
Current
3
Change Management
4 Years
Current
4
Communications Management
7 Years
Current
4
Contract Negotiations
4 Years
Current
3
Customer Management
6 Years
Current
4
Engagement – Executives
5 Years
Current
4
Engagement – Senior Management
5 Years
Current
4
Management Consultation
3 Years
Current
3
Planning Sessions
7 Years
Current
4
Earned Value Management
7 Years
Current
4
Profit and Loss Management
4 Years
Current
4
Presentations
7 Years
Current
4
Problem Resolution
7 Years
Current
4
Project Management
7 Years
Current
4
Requirements Analysis
6 Years
Current
4
Resource Management
6 Years
Current
4
Risk Management
6 Years
Current
4
Schedule Management
7 Years
Current
4
Scope Management
6 Years
Current
4
SDLC Governance
7 years
Current
4
Stakeholder Management
6 Years
Current
4
Strategy
4 Years
Current
3
Workshop Facilitation
6 Years
Current
4
