Charmis Alinsug

I’m a versatile and results-driven IT professional with a strong background in IT helpdesk, technical support, and customer service across BPO, Tech, SaaS and Healthcare industries.

I specialize in optimizing workflows, enhancing customer engagement and driving operational efficiency through CRM management, process automation and technology integration, along with a growing proficiency in digital marketing. With a strong background in troubleshooting and technical support, I excel at resolving complex issues, collaborating with cross-functional teams - including engineering—to improve product stability, user experience, and delivering customer-centric solutions.

I’m passionate about leveraging technology to streamline operations, reduce errors and eliminate manual tasks. I continuously seek innovative solutions that drive business growth and operational efficiency.

⚡Key Skills & Services:

🔹Customer Service & IT Support: Proven expertise in managing high-volume support requests, delivering multi-channel support and resolving issues quickly to minimize downtime and enhance customer satisfaction.

🔹Troubleshooting & System Operations: Efficient in identifying and resolving software issues, ensuring smooth system performance and minimal disruptions.

🔹Incident Management & User Training: Managing Incident tickets, documenting Change & Problem tickets, conducting user training, and maintaining documentation for long-term success.

🔹HubSpot Super Admin: Building and optimizing CRM workflows to automate tasks, simplify operations and improve lead tracking.

🔹Market Research & SEO: Drive organic growth by providing actionable insights and improving search engine rankings. Applied SEO strategies to improve website visibility and enhance lead generation.

🔹Lead Generation & Outreach: Executing targeted outreach campaigns to generate high-quality leads.

I have worked with renowned international companies, including Time Warner Cable, United Health Group, Expedia, Anthem Blue Cross Blue Shield & Concentrix.

Let’s connect and discuss how I can help your business automate key processes and drive growth.

📌 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚𝙙 𝙬𝙞𝙩𝙝 𝙄𝙏 𝙃𝙚𝙡𝙥𝙙𝙚𝙨𝙠 𝙏𝙤𝙤𝙡𝙨:

🔹ServiceNow

🔹Salesforce

🔹Microsoft Products(Sharepoint, OneNote)

🔹AppSense Application Manager

🔹Genesys Workspace WWE

🔹VCC(Virtual Call Center), Avaya, OMNI

🔹VMWare, Citrix

🔹Bomgar, Grafana

🔹BCP, Knowledge Central

🔹Microsoft Intune, Altiris

🔹Emulator/PCOMM

📌 𝙊𝙩𝙝𝙚𝙧 𝙏𝙤𝙤𝙡𝙨 𝙄'𝙢 𝙋𝙧𝙤𝙛𝙞𝙘𝙞𝙚𝙣𝙩 𝙬𝙞𝙩𝙝:

🔹JIRA

🔹HubSpot

🔹HelpScout

🔹LogRocket

🔹Google Workspace (G-Suite)

🔹Microsoft Office365

🔹AI Tools: ChatGPT, Gemini, Perplexity AI, Copilot

🔹Apollo.io

🔹Seamless.ai

🔹HubStaff

🔹Canva

🔹Slack, Intercom, MS Teams, Skype, Zoom, Voxer, Calendly

🔹Semrush, Ahrefs, Moz, Ubersuggest

🔹Screaming Frog SEO Spider

🔹Google Search Console

🔹Google Analytics

📌 𝙏𝙤𝙤𝙡𝙨 𝙩𝙝𝙖𝙩 𝙄 𝙝𝙖𝙫𝙚 𝘽𝙖𝙨𝙞𝙘 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙬𝙞𝙩𝙝:

🔹Amazon Web Services (AWS)

🔹Microsoft Azure

🔹Monday.com

🔹Loom, Vimeo

🔹CapCut, Snapseed

🔹Clickfunnels, GoHighLevel, Kajabi

🔹Webpress

⚡⚡LinkedIn Recommendations:⚡⚡

🔥"𝘊𝘩𝘢𝘳𝘮𝘪𝘴 𝘸𝘢𝘴 𝘢 𝘷𝘦𝘳𝘺 𝘨𝘰𝘰𝘥 𝘭𝘦𝘢𝘥𝘦𝘳. 𝘚𝘩𝘦'𝘴 𝘷𝘦𝘳𝘺 𝘤𝘰𝘮𝘱𝘦𝘵𝘦𝘯𝘵 𝘢𝘯𝘥 𝘮𝘰𝘵𝘪𝘷𝘢𝘵𝘦𝘥 𝘵𝘰 𝘳𝘦𝘢𝘤𝘩 𝘵𝘩𝘦 𝘵𝘢𝘳𝘨𝘦𝘵 𝘨𝘰𝘢𝘭. 𝘚𝘩𝘦'𝘴 𝘢𝘯 𝘪𝘯𝘴𝘱𝘪𝘳𝘢𝘵𝘪𝘰𝘯 𝘵𝘰 𝘦𝘷𝘦𝘳𝘺𝘰𝘯𝘦 𝘪𝘯 𝘵𝘩𝘦 𝘵𝘦𝘢𝘮."

• Roxanne Arias, Technical Account Manager

🔥"𝘊𝘩𝘢𝘳𝘮𝘪𝘴 𝘸𝘢𝘴 𝘰𝘯𝘦 𝘰𝘧 𝘮𝘺 𝘤𝘰𝘭𝘭𝘦𝘢𝘨𝘶𝘦𝘴 𝘥𝘶𝘳𝘪𝘯𝘨 𝘮𝘺 𝘸𝘰𝘳𝘬 𝘢𝘵 𝘐𝘯𝘵𝘦𝘳𝘵𝘦𝘢𝘮 𝘊𝘰𝘯𝘴𝘶𝘭𝘵𝘢𝘯𝘤𝘺 𝘢𝘴 𝘢𝘯 𝘐𝘛 𝘙𝘦𝘤𝘳𝘶𝘪𝘵𝘦𝘳. 𝘌𝘷𝘦𝘯𝘵𝘶𝘢𝘭𝘭𝘺, 𝘴𝘩𝘦 𝘣𝘦𝘤𝘢𝘮𝘦 𝘵𝘩𝘦 𝘵𝘦𝘢𝘮𝘭𝘦𝘢𝘥𝘦𝘳 𝘰𝘧 𝘰𝘶𝘳 𝘨𝘳𝘰𝘶𝘱 𝘴𝘪𝘯𝘤𝘦 𝘴𝘩𝘦 𝘩𝘢𝘴 𝘵𝘩𝘦 𝘱𝘢𝘴𝘴𝘪𝘰𝘯 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘱𝘰𝘵𝘦𝘯𝘵𝘪𝘢𝘭 𝘵𝘰 𝘮𝘢𝘯𝘢𝘨𝘦 𝘱𝘦𝘰𝘱𝘭𝘦. 𝘚𝘩𝘦'𝘴 𝘢 𝘩𝘢𝘳𝘥-𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘱𝘦𝘳𝘴𝘰𝘯 𝘢𝘯𝘥 𝘷𝘦𝘳𝘺 𝘥𝘰𝘸𝘯 𝘵𝘰 𝘦𝘢𝘳𝘵𝘩. 𝘈𝘴 𝘩𝘦𝘳 𝘤𝘰𝘭𝘭𝘦𝘢𝘨𝘶𝘦, 𝘐 𝘤𝘢𝘯 𝘴𝘦𝘦 𝘩𝘦𝘳 𝘩𝘪𝘨𝘩 𝘱𝘦𝘳𝘧𝘰𝘳𝘮𝘢𝘯𝘤𝘦 𝘪𝘯 𝘸𝘰𝘳𝘬𝘪𝘯𝘨 𝘸𝘪𝘵𝘩 𝘶𝘴. 𝘈𝘭𝘴𝘰, 𝘴𝘩𝘦'𝘴 𝘷𝘦𝘳𝘺 𝘤𝘰𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘷𝘦 𝘢𝘯𝘥 𝘷𝘦𝘳𝘺 𝘰𝘱𝘦𝘯 𝘵𝘰 𝘢𝘯𝘺 𝘪𝘴𝘴𝘶𝘦𝘴 𝘢𝘯𝘥 𝘤𝘰𝘯𝘤𝘦𝘳𝘯𝘴 𝘥𝘶𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘰𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯 𝘰𝘧 𝘰𝘶𝘳 𝘤𝘰𝘮𝘱𝘢𝘯𝘺. 𝘒𝘦𝘦𝘱 𝘪𝘵 𝘶𝘱 𝘊𝘩𝘢𝘳𝘮𝘪𝘴!"

• Gracie Celis, Software Engineer @ Accenture

🔥"𝘊𝘩𝘢𝘳𝘮𝘪𝘴 𝘪𝘴 𝘰𝘯𝘦 𝘰𝘧 𝘵𝘩𝘦 𝘮𝘰𝘴𝘵 𝘳𝘦𝘭𝘪𝘢𝘣𝘭𝘦 𝘤𝘰𝘭𝘭𝘦𝘢𝘨𝘶𝘦𝘴 𝘐’𝘷𝘦 𝘸𝘰𝘳𝘬𝘦𝘥 𝘸𝘪𝘵𝘩 𝘢𝘵 𝘊𝘰𝘯𝘷𝘦𝘳𝘨𝘺𝘴. 𝘏𝘦𝘳 𝘶𝘯𝘱𝘢𝘳𝘢𝘭𝘭𝘦𝘭𝘦𝘥 𝘦𝘯𝘦𝘳𝘨𝘺 𝘮𝘢𝘥𝘦 𝘩𝘦𝘳 𝘦𝘢𝘴𝘺 𝘵𝘰 𝘸𝘰𝘳𝘬 𝘸𝘪𝘵𝘩. 𝘚𝘩𝘦'𝘴 𝘢 𝘷𝘦𝘳𝘺 𝘸𝘦𝘭𝘭-𝘳𝘰𝘶𝘯𝘥𝘦𝘥 𝘵𝘦𝘢𝘮 𝘱𝘭𝘢𝘺𝘦𝘳. 𝘊𝘩𝘢𝘳𝘮𝘪𝘴 𝘸𝘰𝘶𝘭𝘥 𝘥𝘦𝘧𝘪𝘯𝘪𝘵𝘦𝘭𝘺 𝘣𝘦 𝘢𝘯 𝘢𝘴𝘴𝘦𝘵 𝘵𝘰 𝘢𝘯𝘺 𝘵𝘦𝘢𝘮."

• Jennifer Cean Duhaylungsod, Acct Manager @ Flatworld Solutions

💥 Let’s connect and discuss how I can help your business automate key processes, improve customer experience and drive growth. 🤙𝘾𝙤𝙣𝙩𝙖𝙘𝙩 𝙢𝙚 𝙩𝙤𝙙𝙖𝙮!