CHARMINE SALAS
Client Success & Real Estate
Operations Specialist | Remote Support
Angeles City, Philippines
www.linkedin.com/in/charminesalas-sales-and-operations
EDUCATION
BS Legal Management
About Me
Operations and client support professional with 10+ years of
experience in recruitment, real estate, and remote team
operations. Known for improving workflows, coordinating teams,
and delivering reliable, high-quality support that keeps business
operations running smoothly.
WORK EXPERIENCE
San Beda University-
SKILLS
Operations Management &
Coordination
Process Improvement &
Workflow Optimization
Client Success & Account
Support
Service Delivery & Team
Coordination
Real Estate & Property
Management Support
Administrative & Executive
Support
Cross-Functional Collaboration
CRM & Database Management
Performance Tracking & KPI
Monitoring
Documentation & SOP
Development
Project & Task Management
Recruitment & Talent
Operations Support
Customer & Stakeholder
Communication
Remote Team Operations
Time Management &
Prioritisation
September 2022 - February 2026
ShoreAgents Inc.
Head of Sales and Operations
Partnered with the CEO to develop and execute strategic growth
plans
Oversaw daily Sales and Operations functions to ensure efficiency,
quality, and compliance
Led Sales, Marketing, and Operations teams (grew from a team of
50 to a strong team of over 200), driving KPI performance and
service delivery outcomes
Managed invoicing, budget oversight, and revenue optimisation
initiatives
Conducted discovery calls with prospective clients, presenting
offshore staffing solutions
Advised Real Estate clients on CRM setup and process improvement
Ensured compliance with industry regulations and offshore
employment guidelines
Pre-screened and endorsed candidates, supporting consistent
placement quality and client satisfaction
Developed and improved internal workflows, increasing operational
efficiency and reducing processing time
Strengthened client relationships through ongoing support, issue
resolution, and service delivery improvements
October 2021 - September 2022
Angeles City, Philippines
www.linkedin.com/in/charminesalas-sales-and-operations
ShoreAgents Inc.
Product Delivery Manager
Managed end-to-end recruitment delivery, from client onboarding
through candidate placement
Coordinated cross-functional teams to meet hiring timelines and
TOOLS
Microsoft Office
Google Workspace
CRM Systems
Collaboration
Slack
Teams
ClickUP
Monday
Trello
Design
Adobe Photoshop
Indesign
Canva
Documentation
Docusign
PandaDoc
FLKitover
Property Systems
REST
PropertyME
PropertyTree
Console
Palace
OurProperty
FileSmart
Inspect Real Estate
client expectations
Streamlined recruitment workflows to improve efficiency and
reduce processing time
Maintained delivery dashboards and reporting to track
performance and forecast outcomes
Ensured consistent, high-quality service delivery and strong client
satisfaction
May 2019 - October 2021
Universal Property Systems / Cloudstaff Inc
Training and Onboarding Manager / Property
Management Team Leader
Managed client communication, onboarding, and IT setup,
establishing clear expectations, timelines, and work structures for
new engagements
Led recruitment, onboarding, and training of new team members
Monitored team performance and provided ongoing support to
ensure quality and productivity standards
Identified operational challenges and implemented process
improvements for clients and internal teams
Developed training materials and conducted sessions for both new
hires and existing team members
Managed team leave schedules and ensured workload continuity
CERTIFICATIONS
Basic Occupational Safety and
Health (BOSH) for SO2
Loss Control Management
(LCM)for SO3
Environmental Training for
Managing heads
Data Protection Officer
and service quality
Maintained client documentation, including workflows, work
instructions, templates, and training resources
Cross-trained team members across systems and tasks to improve
operational flexibility and client support
Provided administrative and operational support to the Head of
Property Management
May 2017 -May 2019
Angeles City, Philippines
www.linkedin.com/in/charminesalas-sales-and-operations
McGrath
Sutherland
Shire
(under
Universal
Property
Systems, Cloudstaff)
Tenancy Care Team Leader
Led front-line tenancy support operations, managing high-volume
tenant enquiries via phone and email
INTERESTS
Continuous learning, fitness
and wellness, strategy games,
and collaborative tabletop
gaming.
Handled tenant concerns including maintenance requests, lease
enquiries, rent adjustments, inspection rescheduling, arrears, and
renewals
Oversaw end-to-end tenant support from lease commencement
through notice to vacate
Ensured timely issue resolution and high-quality customer service
standards
Coordinated communication between tenants, property managers,
and internal teams
Supported service delivery improvements and workflow efficiency
within tenancy operations
May 2015 - May 2017
McGrath Sutherland Shire (under Universal Property
Systems, Cloudstaff)
Routine Inspections & Leasing Support
Administrator
Managed high-volume email correspondence and tenancy
enquiries
Coordinated monthly routine inspection schedules for property
managers
Sent inspection notifications, invitations, and reminders to tenants
and owners
Communicated regularly with property managers regarding
inspection updates and reports
Reviewed inspection reports and distributed documentation to
property owners
Maintained accurate records and archived files using REST and
FileSmart
Managed postal correspondence for tenants and owners without
email access
Provided basic technical troubleshooting for systems and
operational tools
