Charmina Muncada

Muncada, Charmina Surla Objective Dynamic and passionate individual who wants to work in the most effective and efficient way. A dedicated worker aiming to achieve company goals and take on more responsibility as quickly as possible. Education Baliwag, Bulacan College: Manila Theological College -Diploma in Christian Education High School: Raja Soliman High School Elementary: Catanghalan Elementary School - Work Experience -m Phone Animal – Homeward Philippines (April 2021 to June 2023) • Real Estate Inside Sales Associate. • Responsible for prospecting for new leads and converting them into nurtures. • Data Collection - Searching phone numbers for prospective home owners. Alorica Team Leader (July 2019 to February 2021) • Facilitate coaching and goal setting • Ensure that the company and staff meet goals and provide reliable, efficient support for customers • Responsible for motivating team members and assessing their performance and evaluation. • Sets targets, implement guidelines, and assist with any issues the employees may have. Customer Experience Associate (June-2018 to July 2019) • Responsible for the quality review of inbound and/or outbound telephone • Review Presidential Cases • Attend to client’s call recording requests and ligation call review. • Facilitate coaching session to ensure that feedbacks will be provided and do a follow thru to check agent’s improvement. • Join calibration session with the clients, management, agents and other partner agencies. Customer Service Representative (March2013-March2019) • Assisting cardholders with their account with Credit One Bank • Ensure the cardholder’s satisfaction • Open cardholder accounts • Billing information explanation • Process payments • Retain accounts Jollibee Foods Corporation Cashier Personnel -) • Take orders and assemble customers’ order. • Assist the customers with their needs. Greenwich Foods Corporation Cashier Personnel / Kitchen Assistant (1997) • Take orders and assemble customers’ order. • Assemble customers’ order. • Assist the customers with their needs. Skills Adaptability Ability to work under pressure Time-Management Management skills