Charmie Jan Therese Hope Altres

CHARMIE JAN THERESE HOPE ALTRES CERTIFIED VIRTUAL ASSISTANT ABOUT ME I have a track record of efficiently and professionally resolving client difficulties thanks to my roughly 7 years of experience. I have good communication and problem-solving skills, and I am also highly organized. Because I am familiar with all relevant procedures and regulations, I can guarantee client satisfaction. CONTACT - live:.cid.1df3f5d3c9dc6a13-Davao City, Philippines, 8000 EXPERIENCE - Anywhere St., Any City-reallygreatsite.com Scheduler / Receptionist Clear Orthodontics June 2023- Present Maintain accurate patient records Addressing patients' enquiries and customer service SOFT SKILLS Problem-solving Time Management Ability to multitask Embrace flexibility Have a strong work ethic Have attentionto detail Establish teamwork EDUCA TION ensuring excellent & CERTIFICATES Ensure compliance with procedures Organise and schedule appointments Responsible for sending reminders for appointments and clinic information Healthcare Virtual Assistant HelloRache November 2020 - February 2023 Referral specialist CERTIFICATIONS HIPAA Certified Registered Nurse Schedule management Email management Insurance verification Processing and monitoring of Prior Authorization Accepting all incoming calls and making outbound calls Telephone Patient care assistant Sending messages to patients via email or text. EDUCATION Medina College, 2008 Bachelor of Science in Nursing Prior Authorization Specialist Flatworld- Davao April 2019- October 2020 Process Prior Authorization Monitor PA receipt abd cases for approval Affixing files to the patient's chart Send documents via faxs and/or emails to ensure that the criterion is met Calling insurance for PA follow-up E-mail Support Representative Alorica- Davao November 2018-December 2019 Receives and answers customer inquiries on behalf of the company via email. Provide quality instructions or responses to be able to resolve the customer's issue. Identifying customer needs and helping customers use specific aspects Follow up with customers to ensure theirissues are resolved Providing compensation including offering a refund, providing a discount on a future purchase providing a coupon code for a discount, providing a replacement item, or offering a credit Customer Service Representative Teleperformance - CDO June – October 2018 Provide accurate, valid and complete information by using the right methodsor tools to resolve the customer’s problems. Identifying and assessing customers’ needs to achieve satisfaction. Ensure that customer's' technical difficulties are rectified by following up with them. Helping customers by providing a deadline extension Encourages customers to purchase and persuades them to upgrade to or have a premium version of the company's product