CHARMELLE
LADERA
CUSTOMER SERVICE REPRESENTATIVE
ONLINE ESL TEACHER
WORK EXPERIENCE
Online ESL (English as Second Language) Teacher
30 Minutes English, 2019 to Present
ALL ABOUT ME
I am a self-motivated and dedicated worker
who approaches tasks as a challenge. An
active problem solver driven to explore
creative and practical solutions to
complex obstacles. Motivated by a strong
obligation towards the needs and best
interests of clients. Excellent
communication skills both written and
verbal. Highly organized and schedule
oriented.
Teach English as a second language to Chinese (children and
adult) students.
Make sure that they understand the lesson and student will be
able to use it in their studies and respective jobs.
Email/Chat Support/Data Entry Specialist
Awesome OS, 2018
Answer customer concerns through email and chat which
includes photobook designing questions, delivery concerns,
and discuss discounts and pricing for bulk orders.
Assist customer in designing and making their own/custommade photobooks, greeting cards, and home decors.
Customer Service Representative
Teleperformance, 2013
CORE SKILLS
Excellent Communication Skills
Interest and Aptitude for Technology
Critical Thinker
Attentive to Details
Team Player
Willingness to be Trained
Answer customer calls with their billing concerns. Adjust billing
statements if needed.
Process payments and restore phone services in case of
suspended accounts.
EDUCATION BACKGROUND
University of Mindanao
CONTACT INFO
Mobile: -
Email:-Address: Rose St., Sabroso Village,
Ecoland, Davao City, Philippines, 8000
Bachelor of Science in Secondary Education
Major in English, 2010
College Undergraduate (3rd Year)
F. Bangoy National High School
Completed High School Requirements, 2004
• Graduated with Academic Honors
• Member,- F. Bangoy School Newsletter