Charmelle Ladera

CHARMELLE LADERA CUSTOMER SERVICE REPRESENTATIVE ONLINE ESL TEACHER WORK EXPERIENCE Online ESL (English as Second Language) Teacher 30 Minutes English, 2019 to Present ALL ABOUT ME I am a self-motivated and dedicated worker who approaches tasks as a challenge. An active problem solver driven to explore creative and practical solutions to complex obstacles. Motivated by a strong obligation towards the needs and best interests of clients. Excellent communication skills both written and verbal. Highly organized and schedule oriented. Teach English as a second language to Chinese (children and adult) students. Make sure that they understand the lesson and student will be able to use it in their studies and respective jobs. Email/Chat Support/Data Entry Specialist Awesome OS, 2018 Answer customer concerns through email and chat which includes photobook designing questions, delivery concerns, and discuss discounts and pricing for bulk orders. Assist customer in designing and making their own/custommade photobooks, greeting cards, and home decors. Customer Service Representative Teleperformance, 2013 CORE SKILLS Excellent Communication Skills Interest and Aptitude for Technology Critical Thinker Attentive to Details Team Player Willingness to be Trained Answer customer calls with their billing concerns. Adjust billing statements if needed. Process payments and restore phone services in case of suspended accounts. EDUCATION BACKGROUND University of Mindanao CONTACT INFO Mobile: - Email:-Address: Rose St., Sabroso Village, Ecoland, Davao City, Philippines, 8000 Bachelor of Science in Secondary Education Major in English, 2010 College Undergraduate (3rd Year) F. Bangoy National High School Completed High School Requirements, 2004 • Graduated with Academic Honors • Member,- F. Bangoy School Newsletter