Charmel Villamor

I have 1 year of experience as a Customer Success Specialist at a cloud-based software solutions company, where I managed invoices, contracts, insurance processing, project setups, reconciliations, and discrepancy reports. Additionally, I produced weekly and monthly data reports to support decision-making processes.

Moreover, I bring over 3 years of experience in the eBay and Amazon dropshipping industry, where I developed expertise in product listing, research/sourcing, title optimization, order processing, and customer support (both voice and non-voice channels). As an eBay and Amazon Dropshipping Manager for 2 years, I successfully managed returns, refunds, negative feedback/reviews, disputes, A-Z claims, and case resolutions, ensuring the Amazon account remained in good health.

As an experienced eBay Virtual Assistant (VA), I have worked across multiple eBay platforms, including Germany, the US, Australia, and the UK. I am proficient in using tools like Zik Analytics, Dropship Beast, Priceyak, Title Builder, Web Seller Guru, DS Titan, Jungle Scout, AutoDS Tool, SKU Grid/Fetch, Profitspy, AMZScout Pro, SellerAmp SAS, and Spot N Paste. Additionally, I have 6 months of experience as a typist with advanced skills in MS Word and MS Excel. While not an expert, I possess a solid working knowledge of Adobe Photoshop and have earned a Certificate of Completion in Adobe Photoshop & Basic Animation Training during college.

Although I am a beginner in the IT field, my education has equipped me with skills that I am eager to apply in a professional setting. I have knowledge in programming languages including Flutter, C, PHP, HTML/CSS (Web Development), Java, JavaScript, Python, and MySQL (Database Management). I have also attended seminars and training on Cybersecurity awareness, Cybersecurity and Blockchain, and Data Privacy to enhance my understanding of IT fundamentals.

I am eager to learn, open to training, and maintain a positive attitude. I am committed to meeting deadlines, receptive to feedback, and dedicated to delivering excellent service in every role I undertake.