Charmane Palma
BASIC INFORMATION
I am an aspiring Customer Service Representative with over 10 years of experience in handling multi-national clients. My unique
professional experience stems from years of providing excellent customer support, creative problem solving and building customer
loyalty.
PERSONALITY HIGHLIGHTS
Cheerful disposition
SKILLS
Customer Service
Google Workspace
Email Management
Microsoft Office
Motivated by problem solving
Admin Support
Calendar Management
Independent worker
File management
Technical Support
Appointment Setting
Collections
Strong Analytical
Order Management
Skills
Scheduling
Neat and well-organized
Works well with deadlines
Collaborative and efficient
Team Player
CONTACT-
EDUCATION
-
University of San Agustin |-
R. Y. Ladrido Street, Pototan,
Iloilo 5008
Bachelor of Science in Marketing
Management
Charmane Palma
EXPERIENCE
Lymphedema Customer Care Specialist
SunMED Medical
August 2024- December 2024
Utilize order processing system, Brightree
Update patient information into the computer system
Submit requests for missing prescriptions and clinical
notes to doctors/clinicians
Ensure all documentation is in the patient’s file before
placing an order
Effectively share knowledge of Lymphedema and other
compression therapy products with customers and use that
knowledge when processing orders
Manage orders/referrals from initial intake to order
placement
Provide excellent customer service to patients and our
referral sources, communicating effectively while
conveying empathy and respect.
Insurance Verification and relay insurance benefits to
patients and or referral sources
Maintain relationships with referral sources
Provide support to outside sales representatives
Collect and process patient payments in Brightree
Create purchase orders and send to manufacturers via
fax/email/or manufacturer websites
CSS Corp
Engineer 2
Navico
March 2020- September 2021
Technical Support for both email
R1 RCM Philippines
Sr. Associate, Scheduling
Ascension
July 2022- April 2024
Schedule Patients for procedures like
MRI, Dexa Scan,Mammogram,
Chemotherapy,Nuclear Medicine
tests,CT scans, Biopsies, Infusions,
Etc.,
Confirm, Schedule, Reschedule and
Cancel Appointments.
E-mail Management
Consistent Top performer
Asurion
Technical Support Representative
Verizon
November 2021- April 2022
Tech-Sales support.
and phone support
Submit ticket for mobile phone
Tier 2, SME
refund or replacements
Troubleshooting Marine
Equipment, Sonars, Radars, MFDs
Receiving escalation calls and
emails
Manage customer account.
Answering product enquiries.
Consistent Top Sales Agent
Charmane Palma
EXPERIENCE
Concentrix
Customer Service Representative
Google Play
July 2019- March 2020
Customer Service representative
for Google Play LOB
Troubleshooting the Google
Playstore, gmails, and digital
contents,etc.
Process refunds and Sending
tickets for fraud
Nearsol Philippines
Collections Specialist
Verizon
September 2017-June 2019
Collecting Payments,Negotiate
repayment plans to keep and
resume mobile service
Update account status and
database regularly
Handle Questions or
Complaints
Make follow-up calls to DebtHolders
Facilitate long-term
relationships with customers
Reach collection quota and
KPI’s
Create strategies for
collections
Charmane Palma
EXPERIENCE
Iqor Philippines
Startek Philippines
Technical Support Representative
Bell Canada
December 2015-August 2017
Amazon Customer Support Specialist
Amazon
January 2014-November 2015
Troubleshoot Phone, TV, and Internet
Assist customers in navigating Amazon
Issues
Seller Central, guiding order
Send Technicians on field if needed
management, product listings, and
Process replacements for remote
other platform-related queries.
controls, tv box and modems
Handle and process customer returns,
Upselling plan upgrades
refunds, and exchanges within
Use ticketing tool to submit
Amazon Seller Central guidelines
contingency plans
Communicate with customers through
various email, chat, and phone
channels to address their inquiries and
concerns.
Work Reference:
Karen Santos
Supervisor-Tactical Back Office Inc.-Michele Kiewe
Manager/Client- SunMed Medical
Dennis Marvin Guballa
Supervisor- R1 RCM Philippines-
