Charmainea Ambing

CHARMAINEA AMBING Muntinlupa, Phillippines -- ABOUT ME & PERSONAL OBJECTIVE Technologically savvy and goal-oriented Virtual Assistant. Driven and motivated to help organizations thrive. Skilled in prioritizing and completing tasks independently. I have a great passion for working as a Virtual Assistant. I am a professional who enjoys learning new skills. WORK EXPERIENCE AMAZON TEAM LEADER May 2020- Present Handle all the teams in the department Conduct final tests to newbies Quality check VA if he/she is ready to do the tasks for the client Shadow VA that is approved by the Assistant Department Manager Provide training to VA’s who need additional training and shadowing Keep track of VA’s performance with their new client for 2 weeks Create programs or events for the team to be interactive and to engage with one another Make sure that all VA’s are aware of the policies and procedures in VAA Philippines Monitor performance of VA’s in the community Collate available VA’s per week Collaborate with Training Manager if there will be trainings in the department Talk to problematic VA’s and help them improve their skills and attitude in the community Coordinate with Department Manager for VA’s concerns about clients Work closely with Associate Leader in managing the team GENERAL AMAZON VIRTUAL ASSISTANT January 2018 - Present Creating Shipping Plan Product Listing (Flatfile or Web Interface) Report Customer Service Creating Front Store Creating A+ content Product Optimization Contacting Suppliers Monitoring Account Health Monitoring Inventory Creating SOP for all procedure Creating Listing Handle Etsy, Walmart, Ebay and Shopify account WORK EXPERIENCE SOCIAL MEDIA MANAGEMENT May- Daily Posting Creating Weekly Plan Image Editing using Canva or Photoshop Creating Analytic Report Facebook Ads Creating Instagram Shop Facebook Shop PROJECT MANAGER / B4B AUSTRALIA August 2017 - 2019 Managed a team virtually using, skype, slacks, email correspondence and daily meeting via Zoom. Working with clients to retrieve their current needs for their project to convey to owner for design and/or programming. Attention to detail and upselling current order is used. Managed email accounts on a daily basis, ensuring excellent customer care for our clients. Worked within a strict timeline in order to complete tasks from our clients. Schedule webinars via GoToWebinars. End of the day report to be sent to all client for tasks that has been accomplished. Social Media Management. Schedule daily and weekly post in Facebook, Twitter, Instagram and Linkedin. Create image quotes via Canva or Photoshop. Update and upload customer data via the CRM Create Landing pages and generate invoice in Ontraport Updated and converted forms from Microsoft Word into Adobe Acrobat fillable forms Serve as recruiter for additional writing staff Advice on web layouts, creation of flyers, newsletters and auto responders. Create and maintain client confidential databases of proprietary information Edit Video Snippet to be posted on Social Media. Ensures that the rest of the virtual staff are meeting their goals Edit client Wordpress content and some design editing via Elementor. Pdf Editing and converting to Word document or Image. EDUCATIONAL BS PSYCHOLOGY Pamantasan ng Lungsod ng Muntinlupa- (undergraduate) BSBA MAJOR IN MARKETING Lyceum of the Philippines 1998 - 2002 SKILLS & EXPERTISE Project Management Social Media Marketing Administrative Tasks Project Coordinator Data Entry Basic Web Development Basic Design Research Shopify Walmart Amazon Ebay SOFTWARE/APPLICATION/PROGRAM Trello Microsoft Office Google Docs Evernote OneNote Slacks Basecamp Teamworks LastPass Loom Photoshop Canva LucidChart Zoho Project Prezi Dropbox Google Drive Screencast Ontraport Wordpress Activecampaign Hootsuite Instamate Buffer Snagit PDF Editor Skype Zoom Google Calendar G-Suite Mailchimp Camtasia Gmail Yoast Infusionsoft Wix GotoWebinar A+ CONTENT SAMPLE