Charmaine Rose Velarde

CHARMAINE ROSE VELARDE PROFESSIONAL EXPERIENCE FUTUREPROOFX October 2018 - PROFILE I believe in the word Project and Operations Manager January 2020 impeccable, which describes my overall core value. I love Managed the overall operations of the company and worked closely with the CEO. Responsibilities include: • Recruitment, Human Resources, and On- working with diverse individuals and share my talent and experience to help boarding • Team Management and Administration • Projects Planning and Execution the organization. As someone who is passionate to serve and deliver effective Spearheaded various projects which include: • Social Media Management high-quality service that • LinkedIn Lead Generation ensures a positive • Online Courses • Podcast Platform Services BLACK CARD SOLUTIONS May 2016 solutions, I am committed to Publicist Manager - October 2018 Managed the Media Team and provided client services specializing in: • Media Coverage Campaigns • Podcast Platform Services Researched and created training modules and materials. Did client relations, media sourcing and relation, content creation (social media postings and blog writing), research and data entry, and other administrative tasks. experience. CHARMAINE ROSE VELARDE BLACK CARD SOLUTIONS October 2013 April 2016 Customer Satisfaction and Relationship Manager Managed two departments, namely: SKILLS Team training and administration Organizational and client relations • Customer Satisfaction Team Addressed product and service inquiries, handled event pre and post-sales, assisted Customer service Content writing Internet research and email in payment transactions, and maintained customer accounts. • iRelationship Team Did client on-boarding, managed client payment records, collected payments, management CONTACT - negotiated with past due accounts, and offered payment plans. -33/9 Phase 9B, Deca Tacunan, Davao City, Philippines 8000 May 2013 October 2013 Executive Assistant to the CEO and Customer Service Specialist Did administrative tasks for the CEO, such as email management, calendar and appointment setting, data entry, and transcription. Handled customer inquiries regarding company products and services. EDUCATION UNIVERSITY OF THE PHILIPPINES, DILIMAN Bachelor of Arts (B.A.), Speech Communication