Charmaine Rabanal

CHARMAINE A. RABANAL 56 Tiwi St. Napocor Village Brgy. Pasong Tamo, Quezon City --    Work Experience Customer Service Representative (Email and Chat), MotionGlobal -) Handled customers’ inquiries about the products we offer online Tracked our customers’ order Cancelled orders as per customers’ requests Coordinated with the couriers about the missing items Customer Service Representative (Phone, Email and Chat) Reed Elsevier- Handled inquiries about trade and con shows we offer Checked the schedule of the upcoming trade and con shows Assisted customers how to buy tickets online Answered inquiries about merchandises available in every show Customer Service/Racebook Player Advocacy/Casino/Poker/Senior Escalation Representative Flamingo/ Teleport - Handled Sports, Customer Service, Racebook, Poker and Casino escalation calls Checked if disabling account procedures are followed Contacted disabled accounts’ owners for retention Answered calls/emails/chat based on the standard guidelines by the management Conference Room (Sports/Horses) assistance – helping other departments’ escalations regarding player’s wager disputes and inquiries. Profiled players – Doing investigations on a specific player with suspicious game play or betting patterns Created Sports Schedules for the whole week and uploading it in KB Reviewed horse racing Results/Entries daily for possible discrepancies Handled player notification sent by Book Managers for affected players with placed bets with line errors and past post bets Processed wager settlement and cancellation Customer Service/Sales Representative NCO (T-mobile- Answered inbound calls for billing issues Upgraded subscription plans Escalated billing dispute Added a line to family plans RareJob Online Tutor (2010) Part time job as an English Tutor for Japanese Education University of the Philippines Baguio -) Graduate, B.S. Biology Commonwealth High School, Quezon City -) Graduate, Salutatorian Fairview Elementary School -) New Era University -) Skills Able to communicate effectively through written and oral forms Keen listening and quick-thinking abilities Patient, empathetic and convincing Pleasant and cheerful voice quality Adaptable, can work in shifts Proficient in Microsoft Word, Microsoft Excel, Microsoft Outlook, Data Entry, Internet Research