Charmaine Patrick

I am a versatile professional with over 10 years of experience in customer service, administration, and education, combined with a strong background in market research and telemarketing. I have worked on projects that required gathering insights, analyzing data, and providing clear, actionable feedback to improve customer experience and business performance.

In addition to my business expertise, I bring advanced skills in editing, proofreading, and website usability testing, ensuring content accuracy and user-friendly digital experiences. I also provide English language tutoring and test preparation (CELPIP, IELTS, TOEFL, and academic writing), offering learners practical feedback and strategies to achieve their goals.

My key strengths include:

• Market research, telemarketing & client engagement
• Editing, proofreading & content quality control
• Website usability testing & user experience feedback
• Customer service, retention & troubleshooting
• Strong administrative and organizational skills
• English tutoring, assessment, and academic support
• Proficiency in Microsoft Office, Adobe tools, and report generation

I am reliable, detail-oriented, and dedicated to delivering high-quality results for every project, whether it’s supporting businesses, refining content, or empowering learners.