Charmaine Ortega

Charmaine Ortega VIRTUAL ASSISTANT 230 Quilo-quilo South Padre Garcia Batangas 4224 Philippines -- Profile I am a qualified professional with over eight years combined experience in business outsourcing and corporate industry. I protect my clients' best interests and value their time. I help my clients achieve their business endeavors by working hand in hand with them, adding value, and providing worldclass and tailored-fit services. Work Experience VIRTUAL ASSISTANT Rocket Station | September 2022 - April 2024 Data entry and admin assistant Collect and enter data in databases and maintain accurate records of valuable company information from source documents within time limits Apply techniques and procedures according to what's stated on process documents Generate reports, store completed work in designated locations and perform backup operations Respond to queries for information and access relevant files Real estate cold caller and appointment setter Follow a script-driven call flow and handle questions and objections Gauge seller motivation Input data into a Podio (CRM) form Skills Cold calling and appointment setting Email and chat communication Online research Leads sourcing Skip tracing Seller lead management Property market analysis Social media administration Property management administration Data entry and administration Event and travel planning Basic graphic design Basic photo editing Content creation Real estate admin assistant Source leads and perform skip tracing Complete property research and comparative market analysis (comparables) Create basic spreadsheets using Google Sheets Basic social media admin Set up accounts for Facebook, Twitter, Instagram, and LinkedIn Create and post content with and without Hootsuite Perform basic graphic design using Canva Property management customer service Manage basic maintenance work orders Address general inquiries and coordinate transactions via phone and email Education METRO BUSINESS COLLEGE Associate in Computer Technology 2012 - 2014 LUMBIA NATIONAL HIGH SCHOOL 2008 - 2012 Tools MS Word / Google Docs MS Excel / Google Sheets MS Office Microsoft Teams Outlook VIRTUAL ASSISTANT Leverage Virtual Services | October 2022 - March 2023 Performed administrative works not limited to the following: cold calling, data entry, database management access relevant files TASKER Remotasks | April 2022 - October 2022 Did tasks and projects based on the training taken Engaged in a wide variety of tasks - from simple orders to more challenging projects ACCOUNT EXPERT AND TECH SUPPORT Teleperformance | June 2019 - March 2022 Account Expert Responded promptly and appropriately to customers' account-related inquiries and requests such as bills, payments, rate plans, features, insurances and devices Ensured a high level of customer satisfaction by providing a positive, empathetic, professional, and willing-tohelp attitude toward customers at all times Audited customers’ account in an effective and timely manner and explained properly what happened and provided them with the best and long-term resolution Google Drive Canva Adobe Photoshop Lightroom PDF Viewer Podio CRM Slack Asana Hubspot Podio Citrix Sales Navigator Zillow Redfin Hootsuite Buffer Avaya GoHighLevel Aircall JustCall SmrtPhone Zoiper Facebook Instagram Twitter LinkedIn Whatsapp Skype Telegram Discord Documented customer interactions and any changes made during the call including customers' comments and complaints Coordinated with higher management for requests needing an override or escalation Made numerous sales by proactively discussing ongoing offers and promotions Met and even exceeded the Key Performance Indicators (KP)) requirement consistently and provided significant contributions to the team's performance and success Garnered an award as Top Account Expert for Colorado Springs 12 on First Call Resolution Technical Support Assisted customers identify the reason why their devices and services are not working properly by asking probing questions Followed steps for troubleshooting as directed on the fix flow and provided customers a walkthrough to get the issue resolved Achieved highest percentage to goal attainment of 113% TEAM LEAD - SUPPORT DEPARTMENT/TRAINING FACILITATOR/ACCOUNT EXECUTIVE/SOCIAL MEDIA MANAGER Red Tag Travels | April 2015 - August 2017 Team Lead - Support Department Ensured the support team manages support incidents and configured system errors to resolve technical issues encountered by affiliates - promoting business continuity and satisfaction Documented tasks to ensure full knowledge of customer systems and issues across the team Created canned responses and frequently asked questions to better assist travel partners and customers Carried out periodic performance review among team members Achievements Perfect Attendance Awardee Rocket Station 2023 Perfect Attendance Awardee Rocket Station-% Highest P2G Attaintment Account : T-Mobile Teleperformance 2021 Top Account Expert for Colorado Springs 12 on FCR Account : T-Mobile Teleperformance 2019 Top Account Executive Red Tag Travels International Corporation 2016 Trainings Data Entry & Administration Training Rocket Station (Client) 2022 Property Management Customer Support Training Rocket Station 2022 Property Management Admin Training Rocket Station 2022 Social Media Management Training Rocket Station 2022 Real Estate Investment Admin Training Rocket Station 2022 T-Mobile Technical Support Training Teleperformance 2021 Training Facilitator Conducted system training among affiliates Addressed questions during actual training Completed any additional tasks as directed by the manager Account Executive Managed record of leads generated by the company’s customer relationship management tool and updated spreadsheet on a daily basis Performed cold calling for leads that were forwarded and endorsed Converted leads successfully into affiliates or travel partners Conducted business presentations for interested individuals according to their availability Endorsed closed sales to operations for payments and training schedule Submitted report of field-related expenses for transparency Sold a number of affiliate packages to individuals who were interested to start their own travel agency business Became Top 1 Account Executive for 3 consistent months with highest sales Social Media Manager Managed all social media channels of the company Planned, created and executed strategies to enhance the company's online presence to the public Performed basic graphic design using Adobe Photoshop and Canva Posted contents across company’s social media accounts and tracked engagements, reached and reactions Engaged with audiences and responded to comments and inquiries Performed market analysis T-Mobile Customer Service & Fundamentals Training Teleperformance 2019 Graphic Design - Basic of Adobe Photoshop & Canva Red Tag Travels International Corporation 2017 Amadeus (GDS) Training Red Tag Travels International Corporation 2016 Travel Management & Operations Training Red Tag Travels International Corporation 2016 Marketing & Training Support The House of Consultants International 2015 References Hazel Amurao Rocket Station Virtual Assistant-- Stella Masacayan Leverage Virtual Services Founder & CEO-- Geraldine Imee Almonia Mr. Pipeline Account Specialist-- TRAINING SUPPORT SPECIALIST The House of Consultants | April 2014 - April 2015 Marketed training programs, workshops, courses and seminars offered by the company through email and phone call Performed specialized administrative works in support of the development, promotion, scheduling, delivery and evaluation of internal and external learning and development programs Served as the first line of contact for interested applicants Managed registration and record database Completed any additional tasks as directed by operations supervisor and manager Other Contact Details LinkedIn : https://www.linkedin.com/in/charmai ne-ortega-70b713248/ Onlinejobs.ph : https://www.onlinejobs.ph/jobseeker s/info/- Facebook : https://www.facebook.com/profile.ph p?id=- Skype Name : live:.cid.d954d2cfddff1744 Whatsapp : - Viber : - Discord : charmortegawork101#9380 Telegram : -